SGC

Fine Dining Waiter/Waitress

Salamanca, NY

Sponsorship not specifiedDetected 1 day ago

Customer SupportCommunication

About the role

The Fine Dining Waiter/Waitress is responsible for providing professional, friendly, courteous service of food and beverage to every guest.
Position requires ability to interact with the public, speak English clearly, and retain details, physical exertion in the form of walking, standing, and turning, bending, and lifting while carrying a large tray.
All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives.

Maintain full knowledge of menu, wine list, and daily features.
Always maintain attentive posture nearby, make eye contact, smile, and have a discreet non-interruptive demeanor.
Perform any duties assigned by the manager or shift manager.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Maintain a neat and organized work station.

Must be able to stand, walk and move through all areas of the dining room for a lengthy period of time.
Must be able to carry trays which may weigh up to fifty (50) pounds.
Must have an outgoing, friendly personality and a cheerful, accommodating disposition
Must be a team player.
Have a strong understanding of the philosophy and goals associated with a fine dining server and be supportive of them at all times.
Assist all employees in performing their duties whenever required and work as one team.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Each position has varying minimum qualifications.

Must be 18 years of age or older upon employment
High school diploma or equivalency preferred.
Customer service and at least three (3) years of fine dining server experience preferred.
Proficient in large tray service.

Must possess excellent communication skills.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

This listing is sourced directly from SGC's careers page and normalized into a canonical job model.