Whizz

Store Supervisor - Washington, DC

Washington, District of Columbia, United States

Sponsorship not specifiedDetected 28 days ago

CRMLogisticsERPInventory ManagementCustomer SupportCommunicationOrganizational Skills

About the role

Position: Store Supervisor Location: Washington, DC Whizz is transforming urban mobility by providing subscription-based e-bikes for delivery professionals across the United States.
Oversee day-to-day store readiness and execution, identifying operational improvements as needed.
Coordinate daily activities and new initiatives between the local team and Headquarters.

Store Operations & Organization Maintain a clean, safe, professional store environment and ensure daily procedures are consistently followed.
Maintain accurate inventory records; keep bikes, batteries, accessories, and equipment organized and accounted for.
Customer Support & Escalations Handle escalated customer concerns and investigate local customer issues, reporting clear findings to Headquarters.
Support Virtual Customer Service by preparing bikes/accessories/orders and ensuring deliveries are complete and accurate.
Coordinate day-to-day customer-related workflow between mechanics and Virtual Customer Support to resolve issues quickly.

Investigate incidents/process deviations, support corrective actions, and maintain required documentation and reports.
Minimum of 2 years of experience in operations, retail, logistics, customer service, automotive, fleet management, or a similar fast-paced operational environment.

As we continue to grow, we are looking for an organized, proactive, and solution-oriented Store Supervisor to oversee the daily operational execution of our Washington, DC location.

This listing is sourced directly from Whizz's careers page and normalized into a canonical job model.