Illumio

Illumio

Customer Success Advisor

Washington, D.C · Senior

Sponsorship not specifiedDetected 17 days ago
Cloud PlatformsCRMAccount ManagementForecastingProcurementCustomer SuccessZero TrustLeadershipCommunication

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card intent detected

Illumio, Inc. obtained a prevailing wage determination for Software Developers in Sunnyvale, CALIFORNIA on 2026-06-24. No matching green-card filing appears in our data yet. The determination expires in 16 days (2026-09-21), and a green-card filing must follow before then or the employer starts over.+1 more active determination on file

Files H-1B transfers

13 transfer filings in the last year, covering 13 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.
  • Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.

Responsibilities

  • Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices.
  • Expansion - partner with Sales to identify expansion opportunities and ensure we realize the expansion sales potential within your portfolio. Identify growth opportunities in your portfolio of accounts to improve NRR (Net Retention Rate) for the company.
  • Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio's products to meet their desired outcomes.
  • Marshall the support of our cross-functional organization to successfully onboard a customer quickly and with the highest quality possible.
  • Capture and document Customer Use Cases, value stories, and other useful information to help contribute to, and increase the depth of our Customer Success repository.
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the platform
  • All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature.

Nice to have

  • You will be expected to forecast your upcoming renewals whilst managing the process from start to finish.
  • Identify growth opportunities in your portfolio of accounts to improve NRR (Net Retention Rate) for the company.
  • Establish "trusted advisor" relationships with the executive stakeholders and technical teams on the customer side while working seamlessly with our account team to extend Illumio's reputation and position as a vendor.
  • Identify product or feature gaps, coordinate responses and timelines with the Illumio product team and successfully orchestrate their delivery.
  • 5+ years of experience in Customer Success, plus Technical Account Management, B2B IT sales, or related, customer-facing role
  • Experience in Public Sector, DoD, SLED or related USA military background
  • Experience navigating government procurement, contracting vehicles, and procurement-driven timelines
  • Ideally you will have worked within the Cyber Security or Enterprise SaaS space

Benefits

  • Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required to ensure that all customers are wildly successful with Illumio's platform.
  • Renewals - tie adoption health to renewal and ensure that value is being delivered.
  • Monitor the Adoption Health across all accounts within your portfolio.
  • Detail-oriented with the ability to set priorities and be flexible in an ever-changing environment

Company info

  • YOUR IMPACT: As a Customer Success Advisor (CSA) Public Sector, you are a critical part of the Customer Success Organization reporting to the Director of Customer Success.
  • Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor.
  • Your security is important to us, and we are committed to a safe and transparent hiring experience.
  • Your role will be directly tied to value generation for our customers, by helping them develop the right strategy to onboard, adopt, and successfully utilize Illumio's products to achieve their desired outcomes.
  • The results of your efforts should lead to healthy, adopted, referenceable customers that achieved value-based outcomes and are eager to expand their use of Illumio across their organization.
  • Your ability to partner with all teams within Illumio (like Sales, Professional Services, Support, Product Management, Engineering, Office of the CTO) to drive a strategic roadmap for your customers will be vital to your success.
  • Establish, confirm, and document the "definition of success" with the customers executive sponsors through quarterly 'Executive Business Reviews'.
  • Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success.
  • Ability to travel on-site to customers
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