Fleetpulse
Director of Operations
Chicago · Director
Sponsorship not specifiedDetected 14 days ago
SQLOKRsSupply ChainProblem Solving
About the role
- FleetPulse's Operations function is at an inflection point.
Responsibilities
- Build the triage and escalation process for disruptions: who gets alerted, how fast we respond, and how resolution is tracked to close.
- Partner with Engineering to distinguish device, network, and platform failures and route each to the right owner and fix.
- Reduce install variability so the quality of an install does not depend on who performs it.
- Troubleshooting & Partner Support
- Build an RMA and re-test process that meets enterprise service expectations, starting with the requirements of our largest enterprise accounts.
- Less than 20% of the 4M+ trailers in the U.S. are connected today, and FleetPulse is building the application layer fleets rely on to run their trailer operations.
Requirements
- Prior experience in a fast-moving, resource-constrained, high-growth company, ideally SaaS or technology.
- what you have built, what is next, and where the function needs to go as the installed base scales.
Nice to have
- SQL or BI-tool familiarity a plus.
Benefits
- With strong investor backing, major OEM distribution partnerships, and a fast-growing installed base, FleetPulse is on a steep growth trajectory.
Company info
- Instinctively works to catch problems before customers do and treats "we found out by accident" as unacceptable.
- Own the end-to-end install experience for customers and OEM partners, making FleetPulse the easiest telematics device to install and live with.
- Own the troubleshooting experience for field-installed devices and give customers and OEM partners a fast, clear path to resolution.
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This listing is sourced directly from Fleetpulse's careers page and normalized into a canonical job model.