Rothy's

Full-Time Keyholder - Tysons Corner

Tysons, VA · Full-time

Sponsorship not specifiedDetected 9 days ago

Customer SupportLeadershipCollaborationMentoring

About the role

As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations.
You'll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence.
As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.

Lead and model Rothy's Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor

Ability to frequently bending, reaching, stretching, and safely use ladders and step stools
Ability to uphold Rothy's Experience by following our dress code, including wearing Rothy's shoes during every shift
Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy's style and out-of-this-world customer service-creating long-lasting brand loyalty.

Make the Planet Proud.
We make the right choice, not the easy one
Collaboration is Key.
We're laser focused on driving results
18 years of age or older
1-2 years of retail or customer service experience, ideally with some leadership responsibility
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
Ability to stand/walk an entire shift

Shopping at Rothy's IRL is not your ordinary retail experience-so naturally, our Stores team is extraordinary, too.
Customers love shopping in our stores due to these exceptional interactions.
Tysons, VA - Tysons Corner
At Rothy's, we believe there's a better way to do business-one that puts the planet and its people first.
That's why we've transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.
In our retail stores, clienteling, and genuine connection are at the heart of everything we do.
We take pride in building lasting relationships with our customers-getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported.
Whether it's helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.
As we grow, we're cultivating not just a workplace, but a community.
It's a place where careers can grow, ideas are shared, and people feel a true sense of belonging.
Every day brings new opportunities to learn, lead, and make an impact-together, as part of a welcoming, inclusive team that celebrates each other's contributions.
Create lasting relationships with our customers by engaging in strong clienteling practices

This listing is sourced directly from Rothy's's careers page and normalized into a canonical job model.