Okta
Senior Technical Architect, Okta
Washington, DC · Senior
No sponsorshipDetected 26 days ago
JavaScriptJavaRubyPHPReactAngulariOSAndroid.NETRESTOAuthMachine LearningSalesProcess ImprovementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementMentoring
About the role
- Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI.
- This is an opportunity to do career-defining work.
- COMPANY DESCRIPTION: Okta is the foundation for secure connections between people and technology.
Responsibilities
- Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction.
- Be prompt and deliver high quality service and leadership to align with customer goals and requests.
- Manage project scope, schedule, status, and documentation.
- Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues.
- Perform hands on technical design, configuration, and troubleshooting of the Okta service.
- Shape and Influence Okta's growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction.
- Manage multiple concurrent deployment projects.
- Gather, analyze, and document post-sales requirements.
Requirements
- This position requires the ability to access federal environments and/or have access to protected federal data.
- As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee.
- Must have active Top Secret Clearance.
- A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required.
Nice to have
- Experience in delivering Okta implementations for organizations
- Mobile development experience preferred (iOS and Android)
- Problem Solving:
- Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems.
- Asks probing questions to elicit facts and clarify a situation.
- Identifies critical issues with ease.
- Engages appropriate resources to obtain information, seek suggestions and acquire assistance.
- Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets.
Skills
- Software development experience (Java, Ruby,.Net, PHP, REST/JSON, etc).
- Some knowledge of enterprise web technologies, security and cutting-edge infrastructures.
- Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
- Knowledge of typical enterprise identity life cycle management processes and standards.
- Able and willing to be a hands-on contributor
- Superb communication skills, including issue tracking, triaging and crisis management.
- Effectively communicate technical information to non-technical audiences.
- Delivers informative, well-organized presentations.
- Understands how to communicate difficult/sensitive information thoughtfully.
- Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities.
Company info
- Okta is the foundation for secure connections between people and technology.
- By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection.
- The Okta service integrates directly with an organization's existing directories and identity systems, as well as 6,500+ applications.
- Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost.
- Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure.
- To learn more about Okta, visit https://www.okta.com.
- In this role, you will be tasked with providing hands-on implementation and deployment services to our customers.
- We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes.
- You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success.
- Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases.
- Finally, you will also be responsible for the continuous improvement of delivery processes and methods.
- Facilitates effective team interaction.
- Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
Equal opportunity
- Okta is an Equal Opportunity Employer.
Visa & Work Authorization
- a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e
This listing is sourced directly from Okta's careers page and normalized into a canonical job model.