Bgus JOB
Strategic Technical Account Manager (TAM) - Erie, PA Onsite
Erie, PA
No sponsorshipDetected 26 days ago
AWSKubernetesTerraformCI/CDDatadogDevOpsMachine LearningLLMsAgentic AIBGP/OSPFLeadershipCommunication
About the role
- As a Strategic Technical Account Manager, you will serve as the primary technical liaison and trusted advisor for a critical enterprise client.
- This is not a "behind-the-scenes" role; you will be embedded onsite, acting as the bridge between the client's executive business goals and their technical execution.
Responsibilities
- Modern AI Integration: Guide the client through the adoption of Large Language Models (LLMs) and Agentic AI workflows to drive operational efficiency and product innovation.
- Operational Excellence: Champion DevOps best practices (CI/CD, IaC) and implement robust Cloud & Infrastructure Observability strategies to ensure "five-nines" availability and proactive issue resolution.
- Relationship Management: Build deep, empathetic relationships with both engineering teams and C-suite executives to foster a culture of collaborative success.
- Incident & Escalation Management: While the role is strategic, you will provide high-level technical oversight during critical outages, ensuring root cause analysis leads to long-term architectural improvements.
- You will be at the epicenter of the client's digital evolution, influencing how they build, scale, and innovate in the age of AI.
- Guide the client through the adoption of Large Language Models (LLMs) and Agentic AI workflows to drive operational efficiency and product innovation.
- Build deep, empathetic relationships with both engineering teams and C-suite executives to foster a culture of collaborative success.
Requirements
- Advanced proficiency in AWS services (Compute, Storage, Database, Networking, and Security).
- Hands-on experience with modern observability stacks (e.g., Datadog, New Relic, Dynatrace, or AWS CloudWatch/X-Ray) to monitor distributed systems.
- Familiarity with the current AI landscape, including Amazon Bedrock, prompt engineering, and the deployment of Agentic AI frameworks.
- Required Technical Qualifications Cloud Expertise: Advanced proficiency in AWS services (Compute, Storage, Database, Networking, and Security).
- Observability & Monitoring: Hands-on experience with modern observability stacks (e.g., Datadog, New Relic, Dynatrace, or AWS CloudWatch/X-Ray) to monitor distributed systems.
- Soft Skills & Core Competencies The "Translator" Ability: You can explain the business impact of a $latency$ issue to a CEO and the technical nuances of a $BGP$ routing change to a network engineer.
- you are comfortable leadings workshops, quarterly business reviews (QBRs), and technical whiteboarding sessions.
Nice to have
- AWS Professional-level certifications are highly preferred.
Skills
- Proven experience applying the AWS Well-Architected Framework to enterprise environments.
Visa & Work Authorization
- rance, Short-term/Long-term insurance, Life Insurance, 401k with employer matching, and other wellness programs Must be authorized to work in the U
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