Sentry
Deal Desk Manager
San Francisco, California
Sponsorship not specifiedDetected 4 days ago
SalesforceSalesSystems Engineering
About the role
- Sentry's Revenue Operations team is built around three pillars - Analytics, GTM Technology, and Deal Desk - and we're hiring a Deal Desk Analyst to strengthen the third.
- This isn't a role where you sit at the end of the sales process waiting for deals to land in your queue.
- We want someone who is curious about why deals are structured the way they are, who spots inefficiencies before anyone else does, and who sees our CPQ and Salesforce environment as a system to be improved, not just operated.
Responsibilities
- Own end-to-end processing of deals - including quote creation, discount review, order form generation, and approval routing - with minimal escalation and fast turnaround.
- Become an expert in our CPQ system and Salesforce integration- not just as a user, but as a critical voice for what should change. Document pain points, propose solutions, and work alongside our GTM Tech team to drive improvements.
- Help design and implement self-service guardrails and automation that reduce the volume of deals requiring manual Deal Desk intervention, working toward a future where reps can handle standard deals entirely on their own.
- Build and maintain deal desk playbooks, approval matrices, and process documentation that create consistency and reduce re-review.
- Support pricing updates by ensuring that changes are reflected accurately and promptly in CPQ, and flagging downstream impacts before they become problems for sales.
- Can hold your own in a conversation with a sales rep pushing for a discount and with a systems engineer asking why a workflow is configured a certain way.
- Enjoy making things simple - the kind of simple that takes real work to build.
Requirements
- 5+ years of experience in Deal Desk, Sales Operations, Revenue Operations, or a closely related function at a B2B SaaS company.
- Hands-on experience with CPQ tools (Dealhub, Salesforce CPQ, MonetizeNow or similar) and a clear understanding of how quoting logic, product catalogs, and approval workflows are configured.
- you know your way around objects, fields, and reports, and you can have a productive conversation with a Salesforce admin about what needs to change.
- Experience handling the full deal lifecycle: quoting, redlines, order forms, and booking.
- Experience using AI tooling (Copilot, ChatGPT, or purpose-built RevOps tools) to accelerate deal review, summarization, or exception routing.
- Comfortable in Salesforce
- Strong analytical instincts, you can build a model or a report to answer a question, and you know which questions are worth asking.
- A demonstrated habit of improving the processes you inherit, not just executing them.
Nice to have
- Familiarity with SaaS pricing models including usage-based, ramped, or multi-product structures.
- Experience supporting both new business and renewal motions with an understanding of why clean separation of roles matters.
Benefits
- Partner with our Senior Deal Desk Manager to ensure coverage across the full deal portfolio so no single point of failure exists on the team.
Company info
- Are energized by a company that is actively re-imagining processes as GTM technology is being re-invented. You want to be part of shaping what comes next, not just inheriting the status quo.
Equal opportunity
- Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
- If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
- Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic.
- This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry.
Visa & Work Authorization
- candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected
This listing is sourced directly from Sentry's careers page and normalized into a canonical job model.