vpl

Tier II Data Support Specialist

Columbus, Ohio, United States · Mid · Full-time

Sponsorship not specifiedDetected 1 day ago

CRMOutbound SalesSupply ChainProcurementCustomer SupportResearchCommunicationProblem Solving

About the role

This role requires strong technical skills, problem-solving abilities, and excellent communication skills.
Troubleshoot and resolve complex issues related to our SaaS solutions.

Document solutions and create knowledge base articles for future reference.
Work closely with the Customer Care Team and Engineering Team to ensure seamless support.
Provide feedback and suggestions to improve customer support processes.
Engage effectively with internal and external partners.
2+ years' experience in a customer-focused environment, preferably in a Tier II support role.
Proven expertise in customer service and technical support.
Ability to interact effectively with internal and external partners.
Background in technical sales engineering, implementation, or technical support.

The ideal candidate will have a background in customer service, a positive attitude, and experience with SaaS solutions and technology.
Strong proficiency with Microsoft Office.
Experience with SaaS solutions.

Utilize solid technical skills to assist in troubleshooting and resolving issues.

Wellness Support: Medical plan–aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.

Short- and long-term disability, accident, hospital indemnity, critical illness, legal insurance, identity theft, and pet insurance.
Family Support: Paid Parental Leave program.
Time Off: Unlimited Time Off (UTO) policy for full-time employees.
Health Coverage: Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs.
Wellness Support: Medical plan-aligned wellness programs, plus a $500 annual Wellness Reimbursement to support your overall health.
Employee Assistance Program (EAP): Confidential support and resources for mental health, financial guidance, and life challenges.
Retirement Savings: 401(k) plan with a 50% employer match up to 6%, fully vested on day one.
Life Insurance: Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
Benefits & Perks

At VPL we deliver visibility and resiliency to clinical supply chains.
By making the procurement-through-fulfillment processes smarter and more profitable, it creates a new supplier dynamic whereby customers benefit from reduced costs, better insights, and increased transparency and efficiency.
We developed the industry's only Smart Supply Chain Platform, which automates inbound and outbound shipping, unlocks visibility into the status of critical shipments, and identifies cost-savings opportunities for all of healthcare including IDNs, critical access, outpatient and pharmacy.
With more than 700 hospitals, 6,000+ suppliers, and a 97% customer retention rate, it's clear that VPL is the company the healthcare industry trusts to deliver savings, insights and peace of mind.
Who We're Looking For
The Tier II Data Support Specialist will be responsible for resolving more complex customer inquiries and issues that are escalated from Tier I support.
10 company-paid holidays and 3 floating holidays each full calendar year.
Company-paid life insurance is provided, with optional voluntary coverage available for employees and eligible dependents.
Collaborate with customers to ensure their success and satisfaction.
Communicate complex technical solutions clearly and professionally to customers.

This listing is sourced directly from vpl's careers page and normalized into a canonical job model.