Zoom
Principal AI Product Manager - AI Agent Product Growth
Seattle (WA) · Principal
Sponsorship not specifiedDetected 3 days ago
Agentic AIA/B TestingProduct ManagementOnboardingCustomer SuccessLeadershipCommunicationCollaboration
About the role
- As the team expands beyond general availability, their focus shifts to increasing user adoption, activation, retention, and monetization.
- These efforts aim to integrate AI agents seamlessly into daily workflows for individuals and organizations.
Responsibilities
- Defining and optimize growth funnels, cohorts, activation metrics, retention metrics, usage loops, and expansion signals.
- Building data-driven experimentation roadmaps to improve activation, engagement, repeat usage, and conversion.
- Identifing high-value customer segments and use cases where AI agents can drive meaningful productivity gains and business value.
- Partnering with Design, Engineering, Data, Marketing, Sales, Customer Success, and GTM teams to accelerate adoption and customer success.
- Translating customer feedback, usage data, sales insights, and support signals into scalable product improvements.
- support work-life balance
Requirements
- Have 6+ years of product management experience, with experience in product growth, adoption, onboarding, activation, retention, or monetization.
- Demonstrate track record scaling a product from early traction to broader adoption and meaningful business impact.
- Have deep customer empathy and ability to understand user behavior, customer pain points, deployment blockers, and enterprise adoption patterns.
Skills
- What you can expect
- Zoom is enhancing advanced AI tools to strengthen its status as a leading communication platform.
- This position focuses on scaling AI products from launch to widespread use and revenue generation.
- The goal is to turn initial interest into long-term engagement while fostering sustainable growth.
Compensation
- Salary Range or On Target Earnings:
Benefits
- In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
- Identifying and remove adoption blockers across user onboarding, enterprise deployment, admin setup, education, permissions, integrations, and workflow discovery.
Company info
- Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
- We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
- Our Commitment
- At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
- If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.
- This form is solely for applicants who require an accommodation due to a qualifying medical disability.
- Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
- Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings.
- Please refer to our candidate privacy statement for more information of how we use your data.
- Zoomies help people stay connected so they can get more done together.
- We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
- We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind.
- Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
- At Zoom, we believe great work happens when people feel supported and empowered.
This listing is sourced directly from Zoom's careers page and normalized into a canonical job model.