Kravet LLC

Help Desk Analyst

Woodbury, New York, United States

Sponsorship not specified$25k-$50kDetected 76 days ago

ERPInventory ManagementCustomer SupportZendeskVPNCommunicationTime ManagementOrganizational Skills

About the role

This position is on-site and not remote or hybrid.
Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues while maintaining excellent customer service and communication.
Ensure the reliable operation of showroom-specific systems, hardware, network connectivity, and applications, acting as the primary IT liaison for all showroom staff.

Support Desk Operations: Manage the IT ticketing system, providing timely, tier 1 and tier 2 support to all employees at the Woodbury location.
Showroom IT Support: Provide comprehensive remote technical support for all company showrooms.
Networking Support: Perform troubleshooting of local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connections at the facility and across showroom locations.
Summary: The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as well as all remote company showrooms.
This multifaceted role requires a proactive problem-solver who can seamlessly manage day-to-day help desk operations for the local site and remote locations while supporting broader IT infrastructure needs.
Manage the IT ticketing system, providing timely, tier 1 and tier 2 support to all employees at the Woodbury location.
Provide comprehensive remote technical support for all company showrooms.
Perform troubleshooting of local area networks (LAN), wide area networks (WAN), Wi-Fi, and VPN connections at the facility and across showroom locations.

This listing is sourced directly from Kravet LLC's careers page and normalized into a canonical job model.