Amplify

User Enablement & Adoption Specialist

Remote - United States · Senior

Sponsorship not specified$80k-$90kDetected 57 days ago

AgileStakeholder ManagementCustomer SupportLeadershipCommunicationProblem SolvingMentoringPublic Speaking

About the role

About Amplify Amplify helps teachers bring delight and rigor to students every day.
Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents.
For more information, visit Amplify.com.

Develop a framework for day-to-day administration of assigned business applications, including user management, security, configuration, and permissions
Create a strategy to help serve as the IT Services technical lead for AI initiatives at Amplify, driving end-to-end rollouts, facilitating hands-on training, creating documentation and usage guidelines, and establishing best practices to ensure data integrity and reliable outputs
Demonstrate strong customer service and problem-solving skills by efficiently troubleshooting support tickets and ensuring a positive user experience, while focusing on root cause analysis to prevent future challenges.
Build and maintain strong working relationships with internal employees, software providers, and third-party vendors
Collaborate with the Business Systems organization to align and enhance internal applications in support of organizational goals
Develop and design the policies, processes, usage guidelines, and technical documentation to ensure system security and integrity
Act as a strategic partner with business teams to gather requirements for new initiatives and enhancements (particularly AI-related), and identify opportunities to improve both technical systems and user adoption
This role partners closely with business stakeholders, development teams, and cross-functional departments to ensure systems are effectively adopted and aligned with organizational goals.

Identify the root causes of issues and the ability to solve them with proven strategies.
5+ years of experience supporting AI platforms such as Claude, Gemini, ChatGPT, or Anthology

5+ years of experience supporting SaaS platforms, including Okta Admin and Google Admin Console/Gemini
Experience with Agile methodologies and best practices
Ability to quickly learn and adapt in a dynamic environment
Strong communication and stakeholder management skills
Amplify is an Equal Opportunity Employer.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.
If you are selected for employment, a background check will be required.
As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.

This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.
We have become a leader in K-12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research.
The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system.
A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes.

Equal Opportunity Employer.
If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.

This listing is sourced directly from Amplify's careers page and normalized into a canonical job model.