SolarWinds
Business Operations Senior Analyst
Austin, Texas · Senior
Sponsorship not specifiedDetected 10 hours ago
Data StructuresData AnalysisData VisualizationJiraSalesforceMarketoSalesForecastingExcelCustomer SuccessZendeskLeadershipCommunicationCollaborationOrganizational Skills
About the role
- We hire based on attitude, competency, and commitment.
- Summary: SolarWinds is seeking a Business Operations Senior Analyst to join our GTM Business Operations organization.
Responsibilities
- Support GTM Teams: Handle ad hoc operational requests, including reporting updates, data corrections, and process clarifications.
- Enable Cross-Functional Collaboration: Partner with Sales, Marketing, Customer Success, and Finance to solve problems and improve processes.
- Document & Improve Processes: Update SOPs, maintain knowledge base articles, and suggest improvements to reduce recurring issues.
- Support Operational Rhythms: Assist with weekly, monthly, and quarterly reporting, forecasting, and pipeline reviews.
- Lead end-to-end operational analytics: Collaborate across sales, finance, and customer success functions to drive decision-making.
- Develop advanced Excel models for strategic planning and business reviews.
- Optimize Salesforce data structure and reporting to support GTM forecast accuracy and sales productivity metrics.
- Create standardized reporting frameworks to ensure consistency, governance, and audit readiness.
- 5+ years in Revenue Operations, Sales Operations, Business Operations, or a related GTM support role.
- Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose.
Requirements
- Required Skills:
- The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic.
Nice to have
- Preferred Skills:
Skills
- Hands-on experience with Salesforce, including navigation, reporting, troubleshooting, and basic data management.
- Hands-on experience with Tableau.
- Excellent communication skills and a customer-focused mindset.
- Comfort in a fast-paced, high-volume operational environment.
- Experience with GTM tools such as Outreach, ZoomInfo, Clari, Gong, Marketo/Pardot, or Gainsight.
- Experience with ticketing systems like Zendesk, Jira, or ServiceNow.
- Proficiency in Excel or Google Sheets for data analysis and cleanup.
- SolarWinds is an Equal Employment Opportunity Employer.
Benefits
- Perform routine data hygiene tasks, monitor system health, and ensure clean, accurate, and actionable data.
- Build and maintain executive dashboards and KPI reporting: Create executive views in Tableau for real-time visibility into pipeline health and revenue performance.
Company info
- At SolarWinds, we're a people-first company.
- Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities.
- Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
- We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others.
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This listing is sourced directly from SolarWinds's careers page and normalized into a canonical job model.