Gold
Call Center Specialist
Rapid City, SD USA
Sponsorship not specified$18k-$22kDetected 8 days ago
ComplianceOutbound SalesHRISHIPAAEHR/EMRPatient CareCommunicationProblem Solving
About the role
- The Call Center Specialist serves as the first point of contact for patients, families, and providers.
- This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services.
- Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics.
Responsibilities
- Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
- Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
Requirements
- Requires the ability to work assigned schedules and hours as determined by the department
Nice to have
- Work Experience - 1-3 years Call Center Experience
Compensation
- $18k-$22k
Benefits
- If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
- Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
This listing is sourced directly from Gold's careers page and normalized into a canonical job model.