OpenTable
Account Manager - Central Queue
Toronto, Canada · Senior
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About the role
- Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
- That's why OpenTable has adopted a hybrid workplace model.
- This role aligns with that approach, with an expectation of coming into the office two days a week-giving employees the best of both worlds: in-person collaboration and flexibility.
Responsibilities
- Manage a portfolio of restaurant partners to strengthen engagement, increase reservation availability, and support retention.
- Resolve partner questions, cases, and tasks with timely communication and clear follow-through, partnering with support and field teams as needed.
- Build trusted relationships by tailoring guidance to each partner's goals and helping them incorporate OpenTable into their daily operations.
Requirements
- 5+ years of experience in account management, customer success, consultative sales, hospitality operations, or a related customer-facing role.
- Experience managing multiple customer relationships, organizing priorities, and maintaining accurate documentation.
Nice to have
- Experience using Salesforce or another customer relationship management system.
- Bachelor's degree or equivalent practical experience.
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
Compensation
- Work from (almost) anywhere for up to 20 days per year
- Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Benefits
- Paid parental leave
- Generous paid vacation + time off for your birthday
- 20 days of paid time off
- Private health and dental insurance
- Meet individual and team goals while sharing insights that improve customer health and reduce churn.
Company info
- Every employee at OpenTable has a tangible impact on what we do and how we do it.
- You'll also be part of a global team that includes its portfolio of metasearch brands.
- Hospitality is all about taking care of others, and it defines our culture.
This listing is sourced directly from OpenTable's careers page and normalized into a canonical job model.