Serve Robotics
Service Technician
San Jose, California
Sponsorship not specifiedDetected 27 days ago
Machine LearningComputer VisionJiraRoboticsLeadership
About the role
- This role directly impacts fleet uptime, repair quality, and customer experience through consistent execution and documentation discipline.
Responsibilities
- Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.
- We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in.
Requirements
- Participate in required technical and safety training
- 1-3+ years of hands-on technical experience in electro-mechanical, automotive, electronics, robotics, aerospace, or similar industries
- Demonstrated ability to perform mechanical and basic electrical troubleshooting
- Familiarity with standard diagnostic tools (multimeter, power supply, general shop tools)
- Experience working in shop, lab, or field-service environments
- Strong attention to detail and documentation accuracy
- Ability to follow structured troubleshooting processes
- Flexibility to work weekends as part of a 5-day schedule
- Trade school certification or technical training program completion
- Experience with issue-tracking systems such as Jira
- Exposure to robotics, automation, or integrated mechanical-electrical systems
Skills
- Operates independently on basic and moderate repairs
- Escalates complex diagnostics or systemic issues
- No leadership or workflow coordination authority
Benefits
- Our personable sidewalk robot is our vision for the future.
- It's designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.
- We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience.
Company info
- We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
- The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve's delivery robots. This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve's systems and standards. Technician I operates with guidance on complex issues and is expected to develop toward independent troubleshooting capability.
- Our team is agile, diverse, and driven.
- We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.
- The Service Technician I supports fleet reliability by performing preventive maintenance, structured diagnostics, and component-level repairs on Serve's delivery robots.
- This role is designed for early-career technicians who bring foundational technical experience and are building proficiency within Serve's systems and standards.
- Perform basic to moderate hardware repairs, component swaps, and preventive maintenance in accordance with established SOPs
- Execute structured diagnostic procedures using approved hardware and software tools
- Conduct inspections and validation testing to confirm repair effectiveness
- Perform component-level replacements (motors, sensors, harnesses, mechanical assemblies, etc.)
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This listing is sourced directly from Serve Robotics's careers page and normalized into a canonical job model.