Develop Health

Product Operations Manager

Menlo Park

Sponsorship not specified$150k-$190kDetected 1 day ago

Agentic AICustomer SuccessPharmacy Practice

About the role

Reporting to the Head of Pharmacy Operations and PBM Relations, you'll sit at the intersection of our customers, operations team, product team, and AI engineers.
You'll translate customer problems into product capabilities and processes that work in practice.
You'll be their strategic point of contact and the person accountable for whether they are successful with the platform.

Partner with our AI engineers to turn the strongest ideas into reliable systems.
Once a solution is in use, monitor its results, document exceptions, and improve the human review and escalation process around it.
WHAT YOU'LL OWN: DRIVING GROWTH BEYOND 12 MONTHS
The path from customer need to working product capability. Identify patterns in customer pain, define requirements with product and engineering, design how features fit into customer workflows, and close the loop through rollout, adoption, and iteration.
The opportunity to help build an AI-native operating function whose work directly affects hundreds of thousands of patients every month.
Identify at-risk accounts early, lead interventions, deepen product usage, and support expansion into new workflows and products.

Experience in a technical customer success, solutions, implementation, or product operations role.

By automating complex, manual healthcare processes—like benefit verification and prior authorization—we've achieved 10x revenue growth over the past year, growing from $0 to >$10M in annual recurring revenue in less than 2 years, and curren

$150,000-$190,000 base salary plus meaningful early-stage equity.
Health, dental, and vision coverage, plus flexible PTO.
Develop Health is on a mission to use AI to radically accelerate access to life-saving medications.
We're partnering with some of the largest pharmacy benefit managers and payers in the nation, revolutionizing how healthcare interactions occur by eliminating human delays and inefficiencies.
Our small, elite team of founders and engineers have previously launched and exited successful healthcare startups including Rupa Health and Canvas Medical.
You'll spend roughly half your time talking with customers, learning how they work, checking core product metrics, resolving issues, and making sure they're getting value from Develop Health.
Build the operational foundations for customer and product operations, including account health scoring, playbooks, escalation guides, quality checks, and repeatable processes.
Customer health and retention.

You'll get into the details of customer workflows, turn customer needs into clear feature requirements, and work with product and engineering to fit new capabilities into the workflows customers already use.
Own a portfolio of customer accounts through implementation and beyond. Build strong relationships, lead regular check-ins, respond quickly to escalations, and keep customers informed when issues could affect patient care.
Analyze approval rates, turnaround times, submission volumes, rejection patterns, and product usage. Investigate changes in the data and turn what you find into action plans customers and internal teams can execute.
The rhythm of account reviews, quarterly business reviews, planning, and reporting that keeps customers and internal teams aligned on performance, clinical impact, and next steps.
3-7+ years of professional experience, including at least two years in product operations and meaningful experience working directly with customers.
We are now scaling rapidly following a major funding round.

This listing is sourced directly from Develop Health's careers page and normalized into a canonical job model.