Seenhealth

Outreach & Enrollment Coordinator

Los Angeles, California, United States

No sponsorship$22k-$28kDetected 8 days ago

ComplianceCustomer SupportHIPAACommunicationCollaboration

About the role

The Outreach & Enrollment Coordinator plays a key role in driving participant growth and community engagement for Seen Health's PACE program.
This individual serves as the first point of contact for prospective participants, delivering exceptional customer service while guiding them through the enrollment process.
Working closely with both the outreach and enrollment teams, the Coordinator is responsible for managing inquiries, supporting events, scheduling appointments, and facilitating communications between departments.

Serve as the primary contact for incoming inquiries, responding to calls from prospective participants and conducting timely follow-ups to support enrollment.
With adequate training and support, perform Medi-Cal information review, application, and follow-up with DPSS until the Medi-Cal case is fully resolved.
Manage scheduling for participant tours, in-home assessments, Level of Care (LOC) visits, SW and PCP assessments, Enrollment Conferences, and associated transportation.
Support the Growth Lead in facilitating MOE team meetings, including tracking assignments, documenting follow-ups, and logging action items in Orbit.
Collect participant information during events and enter accurate data into the Orbit system, assigning leads to the appropriate Outreach Specialists.
Maintain a professional and approachable demeanor when interacting with the public at outreach events.
Maintain confidentiality of participant and company information in accordance with HIPAA and company policies.
Personal and professional development, including CME support and career growth opportunities

Technical Proficiency: Comfortable using Mac OS and Google Workspace (Docs, Sheets, etc.)
Additional screening may be required in order to protect participants and the community from communicable disease outbreaks (e.g., COVID-19).
Education: Associate's degree in a related field required
Customer Service Skills: Strong interpersonal and communication skills with a customer-first mindset.
Independence: Ability to manage tasks effectively with minimal supervision and adapt to shifting priorities.
open to learning and using new software platforms.
Required that Team Members must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact. Additional screening may be required in order to protect participants and the community from communicable disease outbreaks (e.g., COVID-19).
Regulatory Requirements:
Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, (Office of the Inspector General), SAM, (System for Award Management), CMS (Centers for Medicare and Medicaid Services), etc.
Location

Associate's degree in a related field required
Bachelor's degree preferred.
Language Skills: Bilingual proficiency in Mandarin or Cantonese is strongly preferred.

Strong interpersonal and communication skills with a customer-first mindset.
Bilingual proficiency in Mandarin or Cantonese is strongly preferred.
Transportation: Must have reliable transportation to attend events and conduct outreach in the community.
Language
Medical Clearance:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Parental and Caregiver Leave
Paid Time Off across holidays, vacation time, personal days, and sick days
Seen Health is proud to offer a robust benefits offering for our employees.
In addition to traditional healthcare coverage, we also offer additional benefits to help further your wellness and feeling of being part of the team.
About Seen Health
At Seen Health, we are revolutionizing the way senior care is delivered through the PACE (Programs of All-Inclusive Care for the Elderly) model.
Backed by top VCs, Seen Health is a culturally-focused, technology-enabled healthcare organization that integrates comprehensive medical care and social support with a high-touch, interdisciplinary approach.
Clearly communicate the Seen Health PACE enrollment process, ensuring a high conversion rate from inquiry to in-home visit.
Represent Seen Health at community events coordinated by outreach specialists, including health fairs, mixers, and provider meetings.
Educate seniors and referral partners about the PACE program and its benefits during community outreach efforts.

Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind.

This listing is sourced directly from Seenhealth's careers page and normalized into a canonical job model.