Emplififr
Customer Success Manager - North America
Toronto
Sponsorship not specifiedDetected 3 days ago
Content MarketingSalesforceCRMSalesAccount ManagementOnboardingCustomer SuccessCommunicationProblem Solving
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16Unrated
Cap-exempt (no lottery)0
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Customer Success Manager is a crucial ambassador for our clients.
- With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities.
- Serve as the primary point of contact for customers in the assigned named accounts
Responsibilities
- Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty
- Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption
- Collaborate with internal teams to expedite service delivery and meet onboarding timelines
- Develop strategies to ensure high retention rates and manage the contract renewal process
- AI-first workplace, with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future
Requirements
- Bachelor's degree in Business, Marketing, Communications, or a related field
- Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the digital marketing industry
- Strong problem-solving skills and the ability to handle challenging client situations with grace
- Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms
Skills
- Excellent verbal and written communication skills
Benefits
- Flexible working environment
- Unlimited Paid Time Off
- Enhanced family/parental leave
- A corporate group insurance coverage (after 3 months)
Company info
- As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family.
- At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work.
- Act as the client's advocate within the company, ensuring their needs and concerns are addressed
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This listing is sourced directly from Emplififr's careers page and normalized into a canonical job model.