guidewaycare
Trilingual Customer Service Representative
Birmingham, Alabama, United States
No sponsorship$18k-$21kDetected 20 days ago
ComplianceExcelCustomer SupportHIPAAEHR/EMRCommunicationMicrosoft Office
About the role
- We are seeking motivated individuals who are eager to join the healthcare industry.
- Answer telephone promptly and in a polite and professional manner
- Obtain and enter accurate demographic information into electronic medical record
Responsibilities
- As a member of our Trilingual Contact Center Team, you will have the opportunity to deliver one-on-one customer service support to patients all over the United States.
- Able to house company equipment needed to perform job
Requirements
- Required Skills/Abilities:
- Ability to hear in normal range and wear a headset / earpiece
Skills
- 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment
- 1+ years experience working in a call center preferred
- 1+ years experience working in a medical or healthcare environment preferred
- Previous medical scheduling experience preferred
- Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet
- Ability to handle confidential and sensitive information
- Ability to handle a "call center" environment: work quickly and multi-task
- Ability to multi-task using several systems and multiple monitors at the same time
- Proficient with technology, software applications, and phone systems
- Trilingual in English, Spanish, and Brazilian Portuguese
- Excellent customer services skills
Compensation
- The target salary range for this role is $18 - $21 per hour.
- An individual's salary within this range is based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations.
Benefits
- Benefits package including:
- Flexible Spending Account (FSA),
- Company paid short- and long-term disability,
- and other voluntary benefit programs for employees and their eligible dependents.
- 401(k) retirement plan with a company match
- Medical Insurance
- Vision Insurance
Company info
- About Guideway Care*
- Guideway Care is The Patient Activation Company™.
- We don't just "engage" patients; we activate them.
- By utilizing our proprietary Motivational Patient Guidance (MPG) model and AI-powered technology, we resolve the practical and psychological barriers that prevent patients from taking their "next right action."™
- Any other duties necessary to drive our values, fulfill our mission, and abide by our company values
Equal opportunity
- As an Equal Opportunity Employer, we support and value diversity, dignity, and respect in our work environment, and are committed to creating an inclusive environment in which everyone can thrive.
Visa & Work Authorization
- Guideway Care does not offer Immigration or work visa sponsorship
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This listing is sourced directly from guidewaycare's careers page and normalized into a canonical job model.