StackAdapt
Programmatic Client Success Specialist (PST / MST)
Alberta, Canada; British Columbia; United States
Sponsorship not specifiedDetected 8 days ago
HubSpotGoogle AnalyticsPerformance MarketingExcelOnboardingCustomer SupportZendeskSignal ProcessingWordPressShopifyCommunicationProblem SolvingOrganizational Skills
About the role
- The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.
Responsibilities
- Support clients to ensure the successful delivery of programmatic campaigns by providing standard reporting, tracking campaign goals, and offering recommendations to meet client KPIs.
- Manage and resolve intermediate technical platform problems, specifically targeting tag implementations, tracking pixels, and data discrepancies.
- Efficiently manage your Zendesk ticketing queue, ensuring that all platform incidents and service requests are resolved within established SLAs.
- Actively participate in developing, reviewing, and updating internal and external support documentation for frequently experienced platform challenges.
- 2+ years of client-facing experience, with proven experience managing inbound ticket volumes inside an internal service desk or customer support platform (e.g., Zendesk).
- Solid organizational skills, with meticulous attention to detail and the ability to manage tasks independently and meet priorities effectively.
Nice to have
- 1-2+ years of dedicated experience within the Digital Advertising / Programmatic AdTech ecosystem (Agency or DSP experience is highly preferred).
- Foundational knowledge of digital marketing metrics (e.g., CPM, CTR, CPA, ROAS)
- a Digital IAB Certification or Google Analytics Certification is highly preferred.
- Strong technical problem-solving skills, specifically a proven ability to identify root causes behind campaign delivery issues, tracking errors, or tag data discrepancies.
- Exceptional communication skills, with a proven ability to explain complex platform concepts to clients with varying levels of technical knowledge.
- Familiarity with tracking platforms and script integrations, such as Google Tag Manager (GTM), DoubleClick Campaign Manager, or Google Analytics.
- Experience troubleshooting or working within popular CMS platforms (e.g., WordPress, Shopify, HubSpot).
- Comfortable working with basic web application functions (familiarity with how APIs interact or experience using Advanced Excel/basic databases is a plus).
Skills
- StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision.
- StackAdapt is a Remote First company.
- This position is open to candidates located in the United States or Canada, provided they reside within the PST or MST time zones.
Compensation
- Highly competitive salary
Benefits
- Retirement/ 401K/ Pension Savings globally
- Competitive Paid time off packages including birthday's off!
- Access to a comprehensive mental health care program
- Health benefits from day one of employment
- Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
- Coverage and support of personal development initiatives (conferences, courses, books etc)
- Access to StackAdapt programmatic courses and certifications to support continuous learning
- An awesome parental leave program
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This listing is sourced directly from StackAdapt's careers page and normalized into a canonical job model.