Phamily

Phamily

Clinical Care Coordinator (MA)

New Lenox, IL · Full-time

H1B sponsorship available$25k-$30kDetected 13 days ago
Process ImprovementEpicEHR/EMRPatient CareCommunication

About the role

  • Location: Hybrid within 30min of New Lenox, IL Job Type: Full-Time Salary Range: $25-$30/hr.
  • Hours: 8:30am-5pm This position is not eligible for visa sponsorship.
  • Phamily helps care managers identify which patients need attention, guide outreach, and reduce the busywork so they can focus on what matters most: supporting people.

Responsibilities

  • Document patient interactions and care plan updates in EHRs including Epic and Cerner.
  • Support LPNs, RNs and providers with intake coordination, scheduling, and follow-ups.
  • Partner with client operations teams to ensure seamless delivery of services.
  • Deliver training sessions on care protocols, systems, and operations to care management teams.
  • Support other operational functions as needed
  • Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.
  • They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool.
  • In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution.

Requirements

  • Proven problem-solver, comfortable with high-volume outreach, and ability to multi-task.
  • Required Qualifications

Nice to have

  • Minimum of 3 years-experience in primary care setting or similar specialty.

Compensation

  • Salary Range: $25-$30/hr.

Benefits

  • Assist with patient education and navigation of care plans.
  • Certified Medical Assistant required.
  • Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients between visits.
  • Every day, care teams help patients feel seen, cared for, and connected to their health, while being part of a company that values compassion and measurable impact.
  • Jaan Health is seeking dynamic and motivated Medical Assistants (MA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager.
  • Experience in population health preferred.

Company info

  • Jaan Health is a leading care management company that helps healthcare providers deliver high-quality, personalized care to their patients between visits. Our platform, Phamily, combines advanced AI with human connection to make proactive care easier and more effective for care teams and patients.
  • Care managers play a vital role in this mission. Phamily helps care managers identify which patients need attention, guide outreach, and reduce the busywork so they can focus on what matters most: supporting people. Every day, care teams help patients feel seen, cared for, and connected to their health, while being part of a company that values compassion and measurable impact.
  • Job/Role Description
  • Our team is growing! Jaan Health is seeking dynamic and motivated Medical Assistants (MA) Clinical Care Coordinators to join our care team and will report to the Clinical Operations Manager. They will support the development of patient-centered, team-based care, as well as support primary care physicians (PCPs) and practices in managing their panel of patients using a population management informatics tool. This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team. In addition, this role will support key operational functions such as member enrollment, staff training, and client operations, bridging the gap between clinical expertise and operational execution.
  • Our platform, Phamily, combines advanced AI with human connection to make proactive care easier and more effective for care teams and patients.
  • Care managers play a vital role in this mission.
  • Our team is growing!
  • This role focuses on high-volume patient outreach through calls, texts, and care platform messaging, while ensuring accurate documentation and seamless workflow with the care team.
  • and Activities
  • Conduct high-volume patient outreach via phone, text, and digital platforms.
  • Escalate clinical issues to LPNs/ RNs as appropriate.
  • Assist with patient onboarding and enrollment processes.
  • Identify process improvement that enhance patient and client satisfaction.
  • Adapt to evolving workflows, technology, and program demands.
  • Contributes to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
  • Minimum of 3 years-experience in primary care setting or similar specialty. Experience in population health preferred.

Equal opportunity

  • Phamily is an equal opportunity employer.
  • We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Visa & Work Authorization

  • This position is not eligible for visa sponsorship.
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This listing is sourced directly from Phamily's careers page and normalized into a canonical job model.