JobNimbus

Fintech Technical Success Manager

Lehi, Utah

Sponsorship not specifiedDetected 5 days ago

Customer SuccessPhotographyLeadershipCommunicationCollaborationMentoringPlain Language

About the role

Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU!
This is our "call to adventure" to come check out JobNimbus.
You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job!

Deliver structured 45-minute Payments onboarding sessions to newly approved logos, guiding them through the process and leaving every customer confident and ready to process
Drive net activation and adoption movement-moving logos from low-usage or ramping status all the way to fully adopted, week over week
Identify and proactively engage non-processing and low-usage logos; document their objections and surface patterns to leadership so the product and CS teams can actually fix the root causes
Partner closely with Customer Account Executives (CAEs) on reactive product guidance, troubleshooting, and logo-specific questions-becoming the Payments expert your CAE partners rely on
Log structured non-usage reasons weekly and collaborate cross-functionally with FTOps, TAMs, and CAEs to ensure a seamless logo experience from approval through onboarding and beyond
Team Commitment. You show up fully for teammates and CAE partners. You take the reactive call, own the handoff, and contribute to team wins without keeping score. You do what's right for the team even when it's inconvenient.
By combining proactive adoption coaching with responsive, consultative support, you'll directly drive Payments revenue growth and customer retention for JobNimbus.
You're not just running onboarding sessions; you're building the kind of expertise and relationships that make the whole FinTech operation run better.
You don't wait to be trained-you dig in, ask questions, and build expertise fast.

What do you have to lose?
You know your numbers, figure things out, and move fast.
No hand-holding required.
Send thorough post-session follow-ups with resources, submit required tickets, and schedule additional sessions as needed so nothing falls through the cracks
You know your strengths, blind spots, and impact on others.

2+ years of experience in SaaS customer success, sales, or payments/FinTech-you've worked in a metric-driven environment and know how to own a book of business
Comfortable leading live Zoom walkthroughs and training sessions
you can communicate product value in plain language tied directly to customer pain points
Strong written and verbal communication skills
able to adjust your approach for contractors and business owners across varying financial and technical literacy levels
Detail-oriented with strong data hygiene habits
you log activity accurately, keep records clean, and treat your pipeline like it matters-because it does

Proactive Learning.
You treat every SOP, customer objection, and product update as a learning opportunity.

This listing is sourced directly from JobNimbus's careers page and normalized into a canonical job model.