Relx

Director of Market Insights and Customer Experience

Remote - USA - Nationwide · Director

Sponsorship not specified$118k-$220kDetected 2 days ago

Project ManagementExcelResearchExperimental DesignLeadershipCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Partner with internal stakeholders to define external market and internal business unit research strategies, working through sometimes ambiguous or loosely-defined requests, clarifying the underlying business problem, and determining how research can best support the decision or objective.
Lead qualitative and quantitative research projects from intake through delivery, including study design, survey or guide development, fielding, analysis, reporting and presentation.
Analyze quantitative and qualitative data to develop clear findings, implications and recommendations.
Develop business-focused stories that explain what the research found, why it matters and what actions should be considered.
Serve as a senior partner within the team by setting standards, providing first-level review, and coaching to improve research design, analysis, storytelling and deliverable quality.
Help establish and reinforce best practices for survey design, qualitative research, analysis, reporting and insight communication.
Manage research vendors when used to ensure projects are completed on time, on budget and to quality expectations.

Experience owning complex research projects from intake through final recommendation.
Strong ability to translate business objectives into clear research objectives, appropriate methods, and actionable research plans.
Demonstrated ability to analyze quantitative and qualitative data and translate findings into clear implications and recommendations.
Ability to help strengthen team practices, reinforce standards and improve the consistency and impact of research deliverables.
Proficiency in Microsoft Office, including Excel, PowerPoint and Word.
Working knowledge of research tools for survey programming and analysis, such as Qualtrics, SurveyMonkey or similar platforms.

10 to 15 years of experience in market research, insights, customer experience or strategy, including significant hands-on experience leading qualitative and quantitative research.
B2B market research experience is preferred
International experience is a plus.

Geographic differentials may apply in some locations to better reflect local market rates.Base Pay Range for CO is $118,300 - $219,800.
Base Pay Range for IL is $124,200 - $230,800.
Base Pay Range for Chicago, IL is $130,200 - $241,800.
Base Pay Range for MD is $124,200 - $230,800.
Base Pay Range for NY is $130,200 - $241,800.
Base Pay Range for New York City is $142,000 - $263,800.

Help shape the global market insights Center of Excellence by improving research practices, strengthening stakeholder engagement, and increasing the strategic impact of insights across Insurance and Healthcare.
We are delighted to offer country specific benefits.
Click here to access benefits specific to your location.

qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat

This listing is sourced directly from Relx's careers page and normalized into a canonical job model.