Cardinalhealth

Senior Representative, Customer Service

TN-Nashville-Work-from-Home · Senior

Sponsorship not specifiedDetected 5 days ago

Supply ChainProcess ImprovementCustomer SupportResearchProblem Solving

About the role

The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions.

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.
Manages customer account activity including, but are not limited to
Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.
Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.
Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.
Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.
Supports general post-sales issues resolutions as necessary.
We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
What is expected of you and others at this level
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify process to resolve situations
Works independently within established procedures
may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
Anticipated hourly range: $18.70 per hour - $26.80 per hour.
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being

1-3 years of experience preferred.
High School Diploma, GED or technical certification in related field or equivalent experience preferred.

Paid time off plan
Health savings account (HSA)
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Paid parental leave
Cardinal Health offers a wide variety of benefits and programs to support health and well-being
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.
Cardinal Health is an
What Customer Service Operations contributes to Cardinal Health
Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.
Redirects customers to applicable in-house resources as necessary.

This listing is sourced directly from Cardinalhealth's careers page and normalized into a canonical job model.