IOA
Staffing Operations Manager
San Francisco, CA
Sponsorship not specifiedDetected 5 days ago
CRMExcelHRCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft Office
About the role
- IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place.
- Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars.
- The Staffing Operations Manager will oversee the day-to-day operations of the Staffing Managers and provide leadership in ensuring effective caregiver-client matching, caregiver retention, and high-quality service delivery.
Responsibilities
- Develop and implement caregiver retention strategies, including regular check-ins with caregivers to assess their satisfaction, concerns, and needs.
- Collaborate with HR and the Director of Home Care to identify and reward high-performing caregivers and address any performance issues proactively.
- Lead or coordinate training programs for caregivers, including key topics such as dementia care, person-centered care, body mechanics, and other essential skills.
- Collaborate with the HR team to ensure all caregivers remain up to date on certifications, compliance requirements, and specialized training.
- Collaborate with the Director of Home Care and Client Services Managers to ensure seamless communication and problem resolution between clients and caregivers.
- Partner with the Client Services Manager to address caregiver-related issues, including complaints, training gaps, and disciplinary actions as necessary.
- Provide support and guidance in managing complex scheduling issues, last-minute cancellations, and emergency staffing needs.
- Collaborate with the Director of Home Care, HR, and Client Services Managers to implement initiatives that support the growth of the home care division.
- The role will also support the professional growth of caregivers, help implement retention initiatives, and ensure caregivers feel valued and supported throughout their time with IOA.
Requirements
- Equivalent experience in staffing, client services, or related areas will be considered.
- Proven track record of achieving productivity or performance targets in a fast-paced environment.
- Strong analytical and decision-making abilities, with experience in consultative service delivery and managing client expectations.
- Bachelor's degree in a related field (e.g., Business, Human Resources, Healthcare Administration, Social Work) required. Equivalent experience in staffing, client services, or related areas will be considered.
- At least 2 years of leadership or managerial experience preferred, with a proven ability to develop and mentor staff, even if outside of home care or healthcare sectors.
- At least 2 year of experience in staffing, coordination, or client services in any industry (e.g., healthcare, hospitality, customer service) is preferred.
- Strong organizational and multitasking skills, with the ability to manage and prioritize a high volume of information, particularly regarding staff scheduling and client needs.
- Excellent communication skills, both verbal and written, with a demonstrated ability to collaborate effectively with teams and departments.
- Strong decision-making and problem-solving abilities, capable of working independently and within a team setting.
- Flexibility in managing shifting priorities and adapting to changes in a dynamic environment.
- Strong computer skills and fluency in Microsoft Word, Excel, Outlook, and other software systems. Database or CRM experience a plus
- Reliable regular transportation
- Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.
Nice to have
- Experience with operational improvements or implementing best practices in a service-based environment preferred.
- Strong computer skills and fluency in Microsoft Word, Excel, Outlook, and other software systems.
- Database or CRM experience a plus
Skills
- Serve as a "train-the-trainer" expert to enhance the skills of both Staffing Managers and caregivers.
Benefits
- With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
- Scheduling & Coverage Oversight:
- Oversee the efforts of the Staffing Managers in ensuring adequate caregiver coverage for all clients.
Company info
- Provide leadership, guidance, and direct supervision to a team of Staffing Managers responsible for scheduling and overseeing the care provided.
- Ensure Staffing Managers meet performance expectations in client-caregiver matching, scheduling, and communication with internal and external customers.
- Review and assess the staffing workflow to improve efficiency and address any gaps or challenges in scheduling and client care.
- Participate in the on-call rotation as part of the staffing management team.
This listing is sourced directly from IOA's careers page and normalized into a canonical job model.