Parambil

Customer Success Manager

New York City

Sponsorship not specified$120k-$140kDetected 20 hours ago

Account ManagementOnboardingCustomer SuccessLeadershipCommunication

About the role

This is a high-impact, hands-on role where you'll be in the trenches daily: running onboarding sessions, driving adoption, managing renewals, and ensuring customers get maximum value from Parambil.
This is a ground-floor opportunity to have real ownership, direct access to founders and product, and grow your career as the company scales.

Own your book of business (85% of time)
Lead customer onboarding and training sessions - getting new users to their "aha moment" quickly and building the habits that drive long-term retention
Troubleshoot customer issues and coordinate with Support, Product, and Engineering for fast resolutions
Support CS operations (15% of time)
Drive CS automation efforts - identifying repetitive processes and helping implement tooling to scale the team's impact
Direct business impact - Customer retention and expansion are critical company metrics that you'll own and influence
You'll work closely with the CS Lead, serving as a key execution partner - helping translate strategy into action across your accounts and contributing to team-wide initiatives as we build out the CS function.

3-5 years in customer-facing roles with B2B SaaS experience (CSM, Account Management, Implementation, Solutions Engineering, or similar)
Strong track record with retention and customer satisfaction metrics
Experience at an early-stage startup (Seed to Series B)
Familiarity with the personal injury legal space
Prior experience in consulting, implementation, or technical account management
Experience with CS automation tools or building out CS playbooks from scratch

Strong compensation — $120–140K OTE plus meaningful equity in a well-funded, fast-growing startup

Strong compensation - $120-140K OTE plus meaningful equity in a well-funded, fast-growing startup
You'll also contribute to building and refining the CS operations that will scale with us - from automation tooling to playbooks to health scoring.

You love talking to customers and genuinely enjoy solving their problems
You're hungry to grow your career and want real exposure to building CS at a startup
You thrive with 5+ customer calls/meetings per day
You want to help shape how we do customer success - not just execute a playbook someone else wrote
You're looking for a place where hard work gets recognized and rewarded
You see yourself managing accounts now and eventually leading a team
Conduct regular check-ins and quarterly business reviews (EBRs), partnering with customers to define success metrics, milestones, and transformational goals
Cutting-edge technology - Help customers adopt AI that's genuinely transforming how legal work gets done
running onboarding sessions, driving adoption, managing renewals, and ensuring customers get maximum value from Parambil.

This listing is sourced directly from Parambil's careers page and normalized into a canonical job model.