Concordia College
Access and Reference Services Associate
Moorhead, MN, US
Sponsorship not specifiedDetected 42 days ago
StatisticsCustomer SupportResearchCommunicationProblem Solving
About the role
- This position is responsible for providing basic reference services and making referrals to librarians.
- As a student supervisor, this role is responsible for hiring, initial and ongoing training, and scheduling of student employees.
Responsibilities
- Supports outreach and engagement services.
- Develops New Book List.
- Manages circulation activities: Compiles circulation statistics and runs reports as needed for statistical analysis.
- Creates/maintains access-services documentation (desk procedures, student worker manuals, emergency/closing checklists).
- Answers reference and technical support questions (help with citations, software/hardware problems, printing, help with searching and database functionality, help finding books in the stacks, referrals to librarians).
Requirements
- To accomplish this work, this position requires the ability to function within multiple complex systems and understand how manipulation of these systems will impact other operations
- Essential skills for this position include problem solving, the ability to work independently, and excellent communication skills.
Skills
- Coordinates service desk procedures and communications to ensure consistent service delivery across shifts.
- Completes professional development opportunities and training related to reference services.
- Oversees evening outreach activities as needed.
- Supervises access services and reference student employees.
- Hires, trains, supervises, and schedules student assistants.
- Completes performance evaluations for student assistants.
- Supports and executes collections maintenance tasks.
- Completes electronic collection maintenance tasks, including but not limited to, withdrawing items from WMS.
- Completes physical collection maintenance tasks, including but not limited to, shifting, recycling materials.
- Coordinates and executes billing services.
- Communicates with students about overdue, missing, and lost items.
- Works with the Business Office to invoice students when items are not returned.
Benefits
- Collaborates with Head of Collections Management Discovery and Head of Learning, Research, and Engagement Services to perform systems maintenance projects, including, but not limited to, LibGuides maintenance.
- Collaborates with Head of Learning, Research, and Engagement Services to provide basic reference support at a single service desk.
- Collaborates with Access and Learning Services Coordinator to ensure effective training on the following stacks maintenance responsibilities: shelving, shifting, and inventory.
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This listing is sourced directly from Concordia College's careers page and normalized into a canonical job model.