Maymont Homes
Technical Support Engineer
Charleston, South Carolina · Full-time
Sponsorship not specifiedDetected 4 days ago
iOSAndroidAzureData AnalysisCustomer SupportSystems EngineeringCommunicationCollaborationProblem SolvingCritical Thinking
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.
- Provide hands-on technical assistance for Dell (including Dell TechDirect ), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.
- Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.
Responsibilities
- Charleston - 997 Morrison Drive, Suite 402
- Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.
- The Technical Support Engineer will play an integral role in delivering and maintaining enterprise IT solutions that support business operations and drive organizational efficiency.
- End-User Support & Operations
- Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.
- Support daily operations in a dynamic environment composed of approximately 40% business support with escalations from the Service Desk, 50% engineer and administration in various IT systems, and 10% cross training and career development.
- Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.
- Be a part of a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.
- Create and maintain knowledge base articles for both internal use and customer-facing support.
- Architect, engineer, and maintain management platforms including Jamf (for macOS) and PrinterLogic (for print services).
Requirements
- High School degree, Associates Degree or equivalent work experience required.
- Proficiency in managing iOS and Android devices using Intune
- Experience with printer management, configuration, and troubleshooting
- Proven ability to work with cross-functional IT and business teams to resolve complex issues
- Ability to prove critical thinking, problem solving concepts and exceptional attention to detail
- Ability to thrive in a high volume, data entry and processing work environment, where applicable
- Demonstrated ability to work independently and as a team
Nice to have
- Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred.
- Experience with Jamf for Apple device management is a plus.
Skills
- Strong understanding of IT principles, best practices, and processes within an ITIL framework
- Demonstrated strong written and verbal communication skills
- Demonstrated customer service skills in fast paced environment
Compensation
- Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.
Company info
- We are transforming the single-family rental experience through innovation, quality, and genuine care.
- As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact.
- We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees.
- Performance will be evaluated based on measurable outcomes aligned with company and departmental goals.
- Certified Great Place to Work® - Our people make us who we are.
- With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.
Equal opportunity
- Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT
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