11X Ai
Senior Customer Success Manager
San Francisco (On-Site) OR Remote · Senior · Full-time
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About the role
- We're looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers.
- While we are headquartered in San Francisco, this role can be based in SF (5 days in office policy) or fully Remote in the US.
Responsibilities
- At 11x, we call this a Full Stack CSM -you'll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations.
- You won't just manage accounts-you'll serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand adoption and value.
- Ideal candidates have hands-on GTM experience-whether through sales, partnerships, business development, or supporting go-to-market tools-and are passionate about building long-term relationships that lead to outsized outcomes.
Compensation
- $150,000 - $190,000, plus opportunity for uncapped upside. *Final offer will be based on a variety of factors, including role level, relevant experience, skills, and job-related expertise.
- Base salary range:
Company info
- About the Role We're looking for a Senior Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving up-market business impact across a portfolio of high-value enterprise customers.
This listing is sourced directly from 11X Ai's careers page and normalized into a canonical job model.