tlatechinc

tlatechinc

Client Services Specialist

New York

Sponsorship not specified$140k-$150kDetected 1 day ago
Project ManagementCRMSalesCustomer SuccessLeadershipCommunication

About the role

  • Be the expert at the intersection of litigation workflow and AI.
  • This role sits on the front line of client delivery, supporting AmLaw 200 firms and Fortune 500 legal teams as they run their most complex cases on Syllo's platform.
  • You will serve as the named CS account owner for an assigned portfolio of clients, managing case delivery end-to-end and working in close partnership with the Sales Account Director as a key member of the account team.

Responsibilities

  • Own your accounts: Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively to CS leadership when clients are at risk.
  • Partner with Sales: Work in close partnership with the Sales Account Director, maintaining a shared view of account status and consistent communication across the account team.
  • Manage case delivery: Own end-to-end project management for active cases, including kickoffs, timelines, deliverables, client-facing status updates, and setting clear expectations on client-side dependencies.
  • Execute client services work: Handle client services requests including building searches, workspace organization, and executing AI-assisted reviews.
  • Build for continuity: Document case status, known issues, and handoff notes so work survives transitions. When handing off to another pod member, maintain active oversight to protect delivery quality and the client relationship.
  • Become a product expert: Develop deep expertise in the Syllo platform, capture and relay product feedback to the product team, and participate in product testing.
  • Contribute to the team: Collaborate on internal CS documentation, process resources, and thought leadership on the use of AI in litigation.
  • Our technology supports Fortune 500 companies and AmLaw 200 firms managing their most complex litigation portfolios.
  • Serve as the named CS account owner for an assigned portfolio of clients, building trusted relationships and escalating proactively to CS leadership when clients are at risk.
  • Own end-to-end project management for active cases, including kickoffs, timelines, deliverables, client-facing status updates, and setting clear expectations on client-side dependencies.

Requirements

  • Project ownership: You have run end-to-end delivery on a case, not just contributed to a team output.
  • Technology fluency: You have worked with at least one eDiscovery platform such as Relativity, Everlaw, or similar, and adopt new tools systematically.
  • Experience and qualifications
  • When an attorney asks what is possible, you have an answer.
  • Litigation lifecycle knowledge: You understand case assessment, document review, production, and privilege workflows from firsthand experience.
  • Client-facing composure: You communicate clearly with attorneys and partners under pressure, in writing and in person.
  • Operational rigor: Your work is documented, your deadlines are tracked, and your handoffs are complete.
  • Background in litigation as an attorney, paralegal, or litigation support professional.
  • High aptitude for learning new software tools and enthusiasm for AI-powered products.
  • Total rewards and benefits

Nice to have

  • 4+ years of experience in a client-facing role, ideally in legal tech, litigation support, or a professional services environment.
  • Demonstrated ownership of end-to-end case delivery, not just contribution to a team outcome.
  • Hands-on experience with eDiscovery platforms
  • Relativity certification or equivalent preferred.
  • Proficiency with project management and CRM tools such as Monday and HubSpot.

Compensation

  • Competitive base salary + equity options.
  • Annual learning and development budget and real career growth in a fast-scaling organization.
  • United States - Remote Pay Range
  • $140,000 - $150,000 USD

Benefits

  • Medical, dental, vision, and voluntary insurance options.
  • Vacation, sick leave, and paid holidays.
  • Access to benefit counselors and fitness class reimbursements.
  • Growth: Annual learning and development budget and real career growth in a fast-scaling organization.

Company info

  • Collaborate on internal CS documentation, process resources, and thought leadership on the use of AI in litigation.
  • What you bring
  • We are looking for someone who knows the litigation lifecycle from the inside, owns their work without being told to, and remains composed when timelines compress and priorities shift.
  • We are the first unified platform designed to autonomously manage the entire litigation lifecycle end-to-end.
  • Founded in 2019 by a team of litigators and engineers, Syllo enables legal teams to securely harness the power of AI across any matter, regardless of complexity or scale.
  • Awarded ILTA Transformative Project of the Year and ALM eDiscovery Technology of the Year for 2026, we are the market leader in enterprise-grade litigation AI.
  • Backed by top-tier VCs, we are at a clear inflection point - the team has doubled in the last six months and growth is accelerating.

Equal opportunity

  • Equal opportunity employer
Apply directly at tlatechinc →Create a free account for alerts like thisView tlatechinc immigration profile

This listing is sourced directly from tlatechinc's careers page and normalized into a canonical job model.