Enhesa
Customer Success Manager
Washington, DC
Sponsorship not specified$80k-$90kDetected 12 days ago
Project ManagementSalesforceCRMAccount ManagementCustomer SuccessZendeskCadenceLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it.
- Both in their unique business and anywhere in the world.
- Ensuring every customer is successfully onboarded, actively using the products and services they've purchased, and achieving measurable outcomes against their compliance and sustainability objectives.
Responsibilities
- Facilitating communication between the customer and Enhesa's Support Services (Client Services, Expert Services, etc.) throughout onboarding.
- Building and executing risk mitigation and save plans in partnership with Account Management, Support, and Expert Services, and escalating internally when needed to protect gross revenue retention (GRR).
- Acting as a liaison between the customer and Enhesa, mitigating customer crisis situations by delegating and communicating internally with Enhesa Support teams while maintaining clear communication with the customer.
- Demonstrated ability to drive retention, adoption, and customer satisfaction across a portfolio of accounts.
Requirements
- Solid problem-solving and customer relationship management (CRM) skills. Experience with tools such as Salesforce, Pendo, Gong, and Zendesk is an asset.
- Proficiency in Microsoft Office Suite 365.
Compensation
- $80,000 - $90,000 USD
Benefits
- A competitive salary package & benefits with a flexible home-working policy
- Reviewing account health on a regular cadence and keeping health status, risk flags, and next actions current in internal systems so leadership has an accurate, real-time view of the portfolio.
Company info
- Enhesa is the leading provider of regulatory and sustainability intelligence worldwide. As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future. Navigating the fast-changing compliance and sustainability landscapes, we help them understand not just what they should do (first) but also how to do it. Both in their unique business and anywhere in the world. Now and in the future.
- Our Mission:
- Identify EHS requirements for the industry
- Provide EHS compliance tools to companies
- Advise companies in developing and implementing corporate EHS strategies
- Enhesa is the leading provider of regulatory and sustainability intelligence worldwide.
- As a trusted partner, we empower the global business community with the insight to act today and prepare for tomorrow to create a more sustainable future - positively impacting our environment, our health, our safety, and our future.
- Now and in the future.
- Enhesa's core clients include Fortune 500 multinational companies.
- For more information, visit www.enhesa.com
- As part of our highly dynamic team, we offer:
Equal opportunity
- Employer
- Enhesa is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected characteristic.
- Enhesa is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
This listing is sourced directly from Enhesa's careers page and normalized into a canonical job model.