Daimler Truck North America

PDI & Service Center Operations Manager - Coaches

Jacksonville, FL US · Contract

No sponsorship$128k-$164kDetected 12 days ago

CRMForecastingBudgetingHRCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.
Relocation assistance for this position is available when the selected candidate meets eligibility criteria.
For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369.

Manage the planning of the import of Tourrider units with expediters/customs in coordination with DCNA and Daimler Buses/MBT
Manage and execute the vehicle pickup at the port
Manage and document warranty start dates with the different suppliers.
Document all retrofits in VeDoc
In case of later delivery to the customers, manage coach storage, exercise process (storage protocol) and final internal inspection before delivery to the customer (including check for open campaigns and recalls)
Manage and record keeping of all documents of the delivery process (delivery protocol, PDI, warranties for the retrofits…)
Maintain active, timely and accurate CRM records (Novis) and inform Aftermarket and Service Partners about the delivery of each coach
Develop the workshop to a center of competence for coach repairs
Manage Daimler Coaches North America PDI (Pre-Delivery Inspection) /Service center as profit center and safeguard performance targets and financial targets
Deliver high quality PDI and services to all customers.

An attached resume is required.
Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
Final candidate may be required to successfully complete a pre-employment drug screen
Implement the required IT system for the repair and maintenance processes
Assess staffing needs and define the number of technicians required based on actual PDI and service demand

Understanding and ability to explain complex product details and processes, act as a consultant to define most suitable configuration options / capabilities and subsequent processes.
Previous experience in a Retail Motor Vehicle Dealership business - Car or Truck/Bus
CDL with P endorsement a plus
German language skills a plus.

Ensure high quality services to all customers
Make customer satisfaction #1 objective to all workshop personnel, provide a service that goes above and beyond customers' expectations

This listing is sourced directly from Daimler Truck North America's careers page and normalized into a canonical job model.