TensorWave
Technical Account Manager
Las Vegas, Nevada · Mid · Contract
Sponsorship not specifiedDetected 60 days ago
PythonBashNode.jsAWSGCPAzureCloud PlatformsKubernetesPrometheusGrafanaMachine LearningPyTorchJiraAccount ManagementProcess ImprovementCustomer SuccessBGP/OSPFLeadershipCommunicationMentoring
About the role
- This role sits at the intersection of technical depth and relationship management.
Responsibilities
- Independently own 5-10 customer accounts across the full lifecycle: onboarding, adoption, expansion, and renewal
- Develop and maintain account success plans that align TensorWave capabilities to customer roadmaps
- Lead quarterly business reviews (QBRs) with customer engineering and management stakeholders
- Perform root cause analysis on infrastructure incidents using logs, metrics, and tracing tools
- Partner with Sales on upsell and expansion discussions
- Identify qualified expansion opportunities and support commercial conversations with technical depth
Requirements
- 3+ years of experience in a technical, customer-facing role (solutions engineering, technical account management, customer success engineering, or similar)
- Experience with ticketing and incident tracking systems (e.g., PagerDuty, Jira, or equivalent)
- Ability to diagnose and resolve networking issues independently (BGP peering, RDMA/RoCE, optical link performance)
- Working knowledge of data center operations: power, cooling, hardware lifecycle, and maintenance windows
- Experience leading customer-facing business reviews and producing executive-level status communications
- Experience in GPU cloud, HPC, or AI/ML infrastructure operations
- Proficiency in Kubernetes administration, GPU workload scheduling, and multi-node cluster management
- Familiarity with AMD GPU platforms (MI300X, MI325X, MI355X) and the ROCm software ecosystem
- Experience with ITIL or structured incident management and change management frameworks
- Hands-on experience with monitoring and observability platforms (e.g., Grafana, Prometheus, or similar)
Nice to have
- Preferred Experience
Benefits
- 100% paid Medical, Dental, and Vision insurance for Employees
- Company Health Savings Account Contributions
- 100% paid Short Term and Long Term Disability Insurance for Employees
- Various Supplementary Health Benefits, such as discounted Virtual Healthcare Appointments and Serious Illness Support
- Flexible Spending Account
- Parental Leave
- Other In-Office Perks
- Monitor account health metrics (utilization, ticket volume, CSAT) and take corrective action before issues escalate
Company info
- deliver seamless, secure, reliable, and resilient AI compute at scale.
- We've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack.
- Because breakthrough AI should move at the speed of ideas, not infrastructure.
- If you thrive in fast-paced environments and want to be a trusted advisor to customers building at the frontier of AI, this role is for you.
Equal opportunity
- TensorWave is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We do not discriminate on the basis of any protected status under applicable law.
- Reasonable Accommodations
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This listing is sourced directly from TensorWave's careers page and normalized into a canonical job model.