Lime

Senior Operations Manager

New York, NY · Senior

Sponsorship not specifiedDetected 30 days ago

SQLExcelProcess ImprovementLeadershipCollaboration

About the role

A Time Magazine 100 Most Influential Company, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership.
You will be responsible for the operational performance, profitability, growth, and execution of the NYC market.
This role serves as the operational leader for the region, overseeing warehouse operations, field operations, compliance, fleet performance, workforce planning, and people leadership.

Own and manage a large and/or complex market or regional operations team ensuring your market hits operating metrics and consistently meets or exceeds defined KPIs
Conduct regular analysis on your region identifying trends and implementing recommendations to grow and optimize.
Define and implement an operations strategy for your region that advance the deployment and operation of our vehicles including workforce planning, P&L Management, request for proposal (RFP) prep and competitor monitoring
Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment
Create a positive, inclusive, and safe workplace where people genuinely want to work
Ability to understand metrics and KPIs and the levers to pull to drive results
3+ years people management experience attracting, developing and motivating warehouse staff
Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role
That's why we're dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences.

Fluent verbal and written English [& Local Language for Country hiring in] language skills
5+ years of work experience in operations, consulting, engineering, or similar fields
Demonstrated background in driving and executing operational excellence
Experienced in managing a P&L
Comfortability working in a warehouse setting
Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment
Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
Advanced experience of Excel or Google Sheets and knowledge of SQL is a major plus

The base salary range listed reflects what Lime reasonably expects to offer for this role, with the final base salary determined by objective factors such as the candidate's location and relevant skills and experience.

Complimentary use of Lime vehicles in participating cities, a monthly phone allowance, dedicated learning and development days, and access to perks including One Medical, Wellhub, and Headspace.
Depending on the position, the total compensation package may also include discretionary annual performance bonus opportunities and equity, subject to applicable plan terms and eligibility requirements.
A choice of medical, dental, and vision plans.
We also provide company-paid life and disability insurance and company-funded mental health benefits.
401(k) plan with both pre-tax and Roth options, and access to a Health Savings Account (HSA) with a monthly company contribution.
Paid parental leave for birthing and non-birthing parents, plus fertility and family-forming benefits.
Unlimited vacation, paid leaves, and 10 company holidays.
Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams

Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need
U.S. Based Position - What We Offer:

Equal Opportunity Employer.
If you require a reasonable accommodation during the application or hiring process, please email recruiting-operations@li.me for assistance.

This listing is sourced directly from Lime's careers page and normalized into a canonical job model.