ApprovalMax

Customer Success Manager (AMER)

Toronto, Canada, CA

Sponsorship not specified$90k-$100kDetected 104 days ago

CRMQuickBooksOnboardingCustomer SuccessLeadershipCollaborationNetSuite

About the role

Company Description ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses.
It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows.
ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams.

The company is globally recognized and has won' Xero App Partner of the Year' four times since 2020 in different countries.
You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth.
Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.

In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.
Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed.
Develop and maintain strong relationships with customers, acting as their primary point of contact.
Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Work closely with customers to identify business opportunities and co-create strategies for expansion.
Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Maintain accurate customers data, activities, and interactions in the company's CRM system.

This listing is sourced directly from ApprovalMax's careers page and normalized into a canonical job model.