Navan
Senior Backend Platform Developer, Contact Center Systems
New York, NY · Senior
Sponsorship not specified$119k-$264kDetected 4 days ago
Node.jsCode ReviewGitSQLElasticsearchSnowflakeAWSTerraformCI/CDAPI DevelopmentData EngineeringCustomer SupportVoIP
About the role
- This senior role will help Navan modernize the technical foundation behind our contact center environment.
- To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity.
Responsibilities
- Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
- Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale.
- Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
Requirements
- 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
- Experience with logging, monitoring, search, data pipelines, or production observability.
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.
Skills
- The contact center is the domain, but the core need is strong development capability.
Compensation
- $118,800 - $264,000 USD
Company info
- What We're Looking For
- We are looking for a Senior Backend Platform Developer to build modern services for Navan's contact center systems.
This listing is sourced directly from Navan's careers page and normalized into a canonical job model.