Northwest Bank

Northwest Bank

Financial Center Manager

Bloomington, IN · Mid

Sponsorship not specifiedDetected 7 days ago
ExpressCustomer SupportLeadershipMentoringMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • As a Financial Center Manager, you will be responsible for overseeing the daily operations of the financial center while ensuring exceptional customer service, achieving sales goals, fostering employee development, and maintaining operational soundness.
  • Your role will encompass a variety of duties aimed at driving growth, efficiency, and customer satisfaction.
  • Individual Goal Achievement: Work closely with each team member to set clear, measurable goals aligned with organizational objectives.

Responsibilities

  • Sales Goal Achievements: Develop and implement strategies to meet or exceed sales targets for various banking products and services, that may include loans, deposits, and/or investments.
  • Provide guidance, support, and resources to help team members achieve their individual targets.
  • Implement risk management practices to safeguard assets, minimize fraud, and maintain a secure banking environment.
  • Collaborate with support functions to streamline processes and enhance operational efficiency.
  • Implement initiatives to improve the overall customer experience and loyalty.
  • Conduct regular documented performance evaluations utilizing the HR tool, to identify training needs, and support career development opportunities for team members.
  • Compliance and Regulations: Adhere to all bank policies, procedures, and regulatory requirements to ensure compliance and mitigate risk. Maintain confidentiality and always protect customer information.

Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to allocate and effectively use information, personnel, time, and other resources necessary for implementation of Northwest's strategic plans
  • Ability to make decisions, render judgments, and take action on tasks within the scope of given authority in a timely fashion
  • Ability to present and express ideas and information effectively and concisely in an oral and/or written mode in a manner appropriate for the audience
  • Ability to listen and comprehend what others are saying and facilitate the open exchange of ideas and information
  • Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals
  • providing advice and assistance as required
  • Ability to understand and appropriately apply procedures, requirements, regulations, and policies
  • Ability to identify existing and potential problems, obtain and evaluate relevant information, identify possible causes of the problems, and suggest an alternative course of action including innovative or creative approaches
  • Ability to develop, evaluate, and implement alternative courses of action, based on correct assumptions concerning resources and guidelines, and support decisions or recommendations with data or reasoning
  • Ability to motivate and provide direction in the activities of others, appropriately assigning work and authority, in the accomplishment of goals; providing advice and assistance as required
  • Ability to understand and appropriately apply procedures, requirements, regulations, and policies; maintain credibility with others on specialty matters

Nice to have

  • High School Diploma or equivalent preferred
  • Preferred Work Experience

Skills

  • Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
  • Regularly monitor progress utilizing sales tools and provide effective coaching to ensure continuous improvement.
  • Knowledge, Skills, and Abilities

Company info

  • We are committed to creating an inclusive environment for all employees.

Equal opportunity

  • Northwest is an equal opportunity employer.
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This listing is sourced directly from Northwest Bank's careers page and normalized into a canonical job model.