Rowan
Store Manager
Torrance, CA · Full-time
Sponsorship not specified$75k-$85kDetected 34 days ago
Inventory ManagementCustomer SupportLeadershipCommunicationMentoring
About the role
- The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment.
- We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Del Amo Shopping Center studio location.
- Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
Responsibilities
- Maintain a clean, welcoming, and safe studio environment at all times.
- Engage with the local community to drive brand awareness, traffic and appointments.
- Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan's Clinical Safety standards and protocols.
- Leverage coaching and feedback to continually develop a diverse Studio team.
- Proven strong leadership skills with the ability to inspire, motivate and develop a team.
Skills
- Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.
Compensation
- Employee Assistance Program (EAP) Resources.
- 401k and Roth IRA Plans.
- Generous employee discounts on our amazing products and services!
- The anticipated annual base salary for this position is $70,000- $80,000.
Benefits
- Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand.
- Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures.
- Ability to work a flexible schedule, including weekends and holidays.
Company info
- Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
- Ensure studio budgets, track expenses, and financial targets are met.
- Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.
- Create a warm, welcoming, celebratory atmosphere, greet and engage with customers.
- Help customers and their friends and family choose and style their ears with Rowan jewelry.
This listing is sourced directly from Rowan's careers page and normalized into a canonical job model.