SYLVAIN

Engagement Director

New York · Director

Sponsorship not specifiedDetected 43 days ago

Project ManagementBusiness DevelopmentLeadershipMentoring

About the role

They're someone who embraces (even relishes) the unexpected nature of the business, agile in various working scenarios, while being the ultimate planner and a champion of process and, more importantly, the work.
They'll need to fly at 30,000ft and 3ft-driving operational impact and executional excellence.
As a senior voice when it comes to client empathy and perspective, they guide teams through the client ecosystem, coaching team members on client interactions/exchanges, modeling best practices and behaviors.

Managing and fostering strong client relationships-from day-to-day up to C-Suite-as a core partner and consultant throughout the engagement lifecycle.
Acting as a strategic and creative thought partner to discipline leads in Strategy and Design.
Manages project scopes and negotiates solutions with a balance of client empathy and business mindedness.
Gaining a deep understanding of the client organization and dynamics, building extended relationships, and facilitating important connections.
Co-leading a "group" of multi-disciplinary teams in partnership with Design Directors and Directors of Strategy.
Designing successful project plans with strategy and design teams across multi-week and multi-month engagements, ensuring efficient and empathetic work plans.
The Engagement Director is a holistic systems thinker, empathetic team driver, with excellent interpersonal skills who builds and nurtures long-lasting client relationships.
As team leaders, they must understand, support, and motivate multi-disciplinary teams, all in support of strategic and creative excellence.
They take the lead and do not shy away from uncomfortable dialogue in pursuit of the best project outcome, through honest and clear conversations.

Providing guidance and solutions when financial and/or operational issues arise.
Actively work with our Finance and Leadership teams in preparing and analyzing financial data to help inform critical business decisions.
Empathetic leader
Strategic multi-tasker
Relationship builder
Flexible collaborator
Optimistic problem solver
Impeccable organizer
Ruthless prioritizer
Clear communicator
Cultural contributor

They foster a deep understanding and investment in the development of the work, steering teams through the day-to-day operations with a constant eye towards the larger vision and future opportunities.

This listing is sourced directly from SYLVAIN's careers page and normalized into a canonical job model.