MIT RESOURCE
VP of Technical Support permanent position
Tualatin, OR, United States · Vp
Sponsorship not specifiedDetected 4156 days ago
Customer SupportLeadership
About the role
- A recipient of numerous awards for safety and innovation, client introduced its first table saw to the commercial and hobbyist markets in 2005.
- Within just a few years, client was the leading manufacturer of table saws for those markets.
- Since 2005 client safety technology has saved thousands of users from serious table saw injuries, many of which would have been devastating, life-changing injuries on ordinary table saws.
Responsibilities
- VP of Technical Support
- Client is seeking an experienced leader to develop the strategic direction
- and manage the resources and activities necessary to ensure
- maintains and grows its reputation for outstanding customer satisfaction.
- Develop and execute strategies on a product-by-product basis to
- Hire, train, and manage a team of technical support personnel to
- Design and implement processes to ensure efficient and successful
- Formulate and perform quality control assessments on all product and
- Track and analyze support issues and costs to develop solutions for
- Minimum of ten years of customer support experience, including at
Requirements
- Bachelor's Degree or higher in business, engineering or related
Benefits
- Ability to develop a strategic vision for customer service and
Company info
- product and technical support to its dealers and customers, both in the US
- seeks to grow and develop its product and technical support capabilities to
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