PlayStation
IT Hardware Generalist
United States, Santa Monica, CA · Mid · Contract
No sponsorship$34k-$42kDetected 12 days ago
PythonBashPowerShellSQLLinuxJiraProcurementCustomer SupportZendeskTCP/IPCommunicationProblem SolvingMicrosoft Office
About the role
- This will be an on-site position, requiring you to be onsite five days per week.
- Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5.
Responsibilities
- Serve as the main support contact for hardware issues within Naughty Dog
- Build, configure, maintain, and repair bespoke workstations
- Prioritize and manage multiple support requests while maintaining SLA expectations
- Properly escalate unresolved queries to the next level of support
- Maintain accurate inventory records and hardware documentation
- Perform relocation of workstations, lab equipment, and servers throughout the studio
- Record, track, and document the help desk request problem-solving process from creation to resolution
Requirements
- Candidates must be authorized to work in the United States for this position.
- For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology.
- The ideal candidate will also have a strong passion for customer service, problem-solving, and supporting cutting-edge hardware solutions.
- Must have 3+ years of working experience in providing help desk support in a studio or enterprise environment
Skills
- Expert knowledge of PC hardware architecture, workstation assembly, deployment, troubleshooting, and repair
- Expert troubleshooting of PC, server, and A/V hardware
- Strong client-facing and communication skills
- Strong understanding of the Microsoft Windows 11 operating system
- Ability to safely lift and move computer equipment and peripherals as required
- Experience with Jira Service Management, ServiceNow, Zendesk, or similar ticketing systems
- Proficiency in Microsoft Office 365
- Familiarity with TCP networking and other basic networking protocols
- Operating Systems: Linux, Mac OS, Windows Server 2022
- Languages: Python, SQL, PowerShell, Bash
- Familiarity with live streaming hardware and software
- Familiarity with Sony PlayStation 5 hardware, software interfaces and peripherals
Compensation
- At SIE, working with our partners, we consider several factors when setting each role's base pay range, including the competitive benchmarking data for the market and geographic location.
Benefits
- Track hardware assets from procurement through deployment, maintenance, and retirement
Company info
- As part of the Naughty Dog
Visa & Work Authorization
- Candidates must be authorized to work in the United States for this position.
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This listing is sourced directly from PlayStation's careers page and normalized into a canonical job model.