Complete Genomics

Customer Success Lead

San Francisco Office · Exec

Sponsorship not specifiedDetected 593 days ago

Project ManagementAccount ManagementExcelCustomer SuccessLeadershipCommunicationProblem SolvingMentoringOrganizational Skills

About the role

We're looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value.
As a vital part of our team, you'll collaborate with customers to maximize their success using Complete's compensation tools, ensuring they achieve their goals and see measurable outcomes.

Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs.
Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives.
💜We care a lot about building the right thing, not just building fast.
Each person here is motivated by feedback, ownership, and the shared goal of building something truly excellent together.

Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position.
3+ years of experience in the tech industry, preferably at a startup.
Passionate about helping customers succeed and thrive in fast-paced, dynamic environments.
Exceptional communication and organizational skills, with a proactive, problem-solving mindset.
Strong ability to manage competing priorities while staying metrics-driven and goal-focused.
Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction.
💪 Bonus: Experience helping customers adopt new tools or processes.
💪 Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed.
💪 Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."
About the Interview Process
Our process is designed to be efficient and mutually insightful:
[60 min] Onsite interview (product, values, and role-specific discussions).

Entrepreneurial mindset and willingness to take ownership to help the team succeed.
Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."
[15 min] Intro call with CEO, Rani Mavram.
[30 min] Take-home assignment.
Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus.

Compensation should be one of the most thoughtful and well understood levers in a company.

Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community.
If you love coaching, learning as a team, and being at an organization that prioritizes your growth, this could be a good fit.

Complete is built around a simple belief.
Compensation should be one of the most thoughtful and well understood levers in a company.
Not something hidden in spreadsheets or explained differently depending on who you ask.
Everyone involved should be able to see it, trust it, and work with it.
We help teams build compensation infrastructure that actually scales.
Fair, consistent workflows powered by real market data and clear analytics.
When comp is set up this way, it creates alignment across leadership, managers, recruiters, and employees, and it becomes a source of confidence rather than friction.
Complete supports the full compensation journey, from interactive offers and job levels to comp cycles and total rewards statements.
It is one connected system designed to help companies pay people well, communicate clearly, and attract and retain exceptional talent without the chaos.
Why Complete?
If you've ever been curious about how compensation decisions are made, whether people are paid fairly, or how executives think through these choices, you'd likely feel at home here.
We're building in a high autonomy environment where your work has real impact and your voice shows up in the product every day.
You are trusted to own problems, move quickly, and help shape what we build.
This is a place where opinions matter and good ideas turn into shipped work.

This listing is sourced directly from Complete Genomics's careers page and normalized into a canonical job model.