Complete Genomics
Customer Success Lead
San Francisco Office · Mid
Sponsorship not specifiedDetected 685 days ago
Project ManagementAccount ManagementExcelCustomer SuccessLeadershipCommunicationProblem SolvingMentoringOrganizational Skills
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 67% were for a worker who already held the job.
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About the role
- We're looking for a creative, customer-focused Customer Success Manager who is passionate about building lasting relationships and driving customer value.
- As a vital part of our team, you'll collaborate with customers to maximize their success using Complete's compensation tools, ensuring they achieve their goals and see measurable outcomes.
Responsibilities
- Drive customer engagement through regular check-ins, product trainings, and best practices tailored to their needs.
- Partner with sales and marketing to share insights and support campaigns, especially through LinkedIn and community initiatives.
Requirements
- Proven track record in a customer-facing role, such as Customer Success, Account Management, or a similar position.
- 3+ years of experience in the tech industry, preferably at a startup.
- Passionate about helping customers succeed and thrive in fast-paced, dynamic environments.
- Exceptional communication and organizational skills, with a proactive, problem-solving mindset.
- Strong ability to manage competing priorities while staying metrics-driven and goal-focused.
- Adept at navigating ambiguity and building scalable processes that ensure customer satisfaction.
- 💪 Bonus: Experience helping customers adopt new tools or processes.
- 💪 Bonus: Entrepreneurial mindset and willingness to take ownership to help the team succeed.
- 💪 Bonus: Feedback from previous colleagues such as, "They went above and beyond to make sure our needs were met."
- About the Interview Process
- Our process is designed to be efficient and mutually insightful:
- [15 min] Intro call with CEO, Rani Mavram.
Nice to have
- Familiarity with tools like Excel, Linear, Notion, and Slack for communication and project management is a plus.
Compensation
- Compensation should be one of the most thoughtful and well understood levers in a company.
Benefits
- Create and contribute to educational resources, such as webinars, guides, and case studies, to empower customers and build community.
Company info
- 🎯We are deeply customer-driven builders. We spend real time with our customers, listen closely to what is working and what is not, and use that feedback to constantly improve the product. Product conversations are not abstract here. They are grounded in real use cases and real people. If you love to throw on a PM hat, welcome!
- 💜We care a lot about building the right thing, not just building fast. That shows up in how we hire, how we run product reviews, and how every team member contributes ideas. Everyone has a voice, and everyone is accountable for making the product and the team better.
- 🥇We are a small, focused team with high standards for craft and collaboration. Each person here is motivated by feedback, ownership, and the shared goal of building something truly excellent together. If you love coaching, learning as a team, and being at an organization that prioritizes your growth, this could be a good fit.
- ⭐ Our customers include the likes of startups like Glean and Grindr to public companies like Roblox, and we're adding amazing logos to this list every day...
- Complete is built around a simple belief.
- Compensation should be one of the most thoughtful and well understood levers in a company.
- Not something hidden in spreadsheets or explained differently depending on who you ask.
- Everyone involved should be able to see it, trust it, and work with it.
- We help teams build compensation infrastructure that actually scales.
- Fair, consistent workflows powered by real market data and clear analytics.
- When comp is set up this way, it creates alignment across leadership, managers, recruiters, and employees, and it becomes a source of confidence rather than friction.
- Complete supports the full compensation journey, from interactive offers and job levels to comp cycles and total rewards statements.
- It is one connected system designed to help companies pay people well, communicate clearly, and attract and retain exceptional talent without the chaos.
- WHY COMPLETE?
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This listing is sourced directly from Complete Genomics's careers page and normalized into a canonical job model.