Therecoveryvillage
Lead Financial Case Manager
Weston, Florida, United States · Contract
Sponsorship not specifiedDetected 5 days ago
SalesforceBusiness DevelopmentPatient CareLeadershipCommunication
About the role
- Advanced Recovery Systems is a behavioral healthcare management company focused on treating addiction, substance abuse, and mental health issues.
- We prioritize behavioral health and assist individuals in overcoming these challenges.
- Caseload expectations will be determined by the National Manager based on current organizational needs.
Responsibilities
- Each facility aims to offer high-quality care through effective, evidence-based therapeutic models to help individuals lead healthy, fulfilling lives free from substance abuse and mental illness.
- The Lead Financial Case Manager does not have authority over employee performance, discipline, scheduling, hiring, policy development, or SOP approval.
- Collaborate with Admissions, RCM, Case Management, Clinical Teams, and facility leadership to address financial barriers that may affect admission, treatment participation, discharge, or continuity of care.
- Support onboarding and practical training of newly hired Financial Case Managers on approved workflows, systems, documentation expectations, patient communication, and daily responsibilities.
- Support accurate use of Avatar, Salesforce, tracking tools, account systems, and approved reporting platforms.
- Based on business needs, this role may also require occasional travel for onboarding, training support, site stabilization, or operational recovery, as approved by leadership and budget guidelines.
Requirements
- Minimum high school diploma required.
- Establish and document approved payment arrangements, obtain required initial payments when applicable, and coordinate unresolved financial concerns with Revenue Cycle Management and leadership.
Benefits
- The Lead Financial Case Manager may not maintain a consistent individual caseload when assigned to site recovery, vacancy coverage, onboarding, or other operational priorities.
- Maintain competency in all essential Financial Case Manager duties and provide direct patient support or account coverage when assigned.
- Review available benefit, account, and patient-responsibility information and provide clear, accurate financial education to patients or authorized representatives.
- Assist with COBRA coordination, verification of activation or premium requirements, and other coverage-related follow-up within the scope of the role.
- Support Case Management functions when cross-coverage is assigned and competency has been established 9.
- Provide temporary account or caseload coverage during extended PTO, leaves of absence, vacancies, staffing transitions, or other operational needs.
- Collaborate with the Lead Case Manager to support aligned patient service, cross-coverage, discharge planning, and national workflow implementation.
- Bachelor's Degree in health-related field preferred.
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