SwiftConnect

Solutions Engineer

United States

Sponsorship not specifiedDetected 15 days ago

JavaScriptPythonAWSGCPAzureCloud PlatformsGraphQLRESTProject ManagementSalesforceCRMSalesCustomer SuccessZendeskCommunicationProblem Solving

About the role

We specialize in powering the next generation of connected access experiences, serving the needs of commercial real estate owners and enterprises spanning various leading industries.
We're problem-solvers with unshakable grit and an entrepreneurial mindset that keeps us ahead of the curve.
When you step into the world of SwiftConnect, you're not just applying for a job; you're seizing the opportunity to redefine the future by helping people navigate their world better.

Act as the primary technical advisor for assigned customer accounts, building trusted relationships with technical stakeholders and champions.
Lead product demonstrations, technical discovery sessions, and solution design workshops tailored to each customer's unique environment and business goals.
Support the sales cycle by delivering compelling proof-of-concept (POC) engagements, responding to technical RFPs/RFIs, and addressing technical objections.
Develop and maintain technical documentation including integration guides, architecture diagrams, and best-practice playbooks.
Strong project management skills with the ability to manage multiple customer engagements simultaneously.
Troubleshoot complex technical issues escalated by customers, collaborating with internal Engineering and Support teams to drive resolution.

3-6 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or similar customer-facing technical role.
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field - or equivalent practical experience.
Experience with scripting or programming languages (Python, JavaScript, or similar) to support customer integrations and POC builds.
Proficiency with CRM and customer success tools (e.g., Salesforce, Zendesk).

Guide customers through onboarding and implementation, ensuring solutions are configured correctly and integrated seamlessly into their existing tech stack.
At SwiftConnect, we are the trailblazers in the realm of connected access enablement.
Our passion lies in crafting seamless and elegant interactions for our customers, ensuring their users' digital pass is always at their fingertips - be it on their phone, watch, or anywhere it needs to be.
At the heart of our mission is the desire to connect people with the right place at the right time.
We are looking for a technically sharp and customer-obsessed Solutions Engineer to join our Customer Experience team.
In this role, you will serve as the bridge between our customers and our product - translating complex technical concepts into clear business value while ensuring customers get the most out of our platform.
If you love working with customers, thrive on problem-solving, and enjoy being the smartest technical voice in the room, this role is for you.

This listing is sourced directly from SwiftConnect's careers page and normalized into a canonical job model.