Dick's Sporting Goods

Dick's Sporting Goods

Customer Service Representative (REMOTE Pittsburgh)

Remote - Pennsylvania · Part-time

Sponsorship not specified$35k-$53kDetected 8 days ago
CRMCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

  • This position requires availability to work one weekend day as part of the regular work schedule.
  • Dive into our Tier 2 escalation calls and chats like a pro, by solving questions, taking ownership of concerns, and cheering on our Athletes with enthusiasm.
  • Be the MVP of our team by utilizing appropriate processes, online programs, and bringing positivity and passion to every shift.

Responsibilities

  • Build relationships that go above and beyond the game, making each interaction matter through clear and empathetic communication.
  • Work with internal and external partners (e.g., DICK'S Sporting Goods stores, shipping companies, other Athlete Engagement Teammates) over the phone, email, and/or chat to support issue resolution, share knowledge, and complete queue work.
  • Be a positive voice within the team and offer recommendations to your supervisor on how to create better athlete experiences.

Requirements

  • Cameras must be on during all virtual interviews.
  • If you have any questions or need accommodations, we're here to help.
  • To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews.
  • Required to travel to CSC as needed and to engage in training, team events and culture building initiatives.
  • High school diploma or equivalent <1 Year of experience in customer facing role such as customer service, retail, food service, hospitality (part-time okay) High speed internet Ethernet port Microsoft Office, TEAMS Navigate 2 computer screens while typing and talking Experience a plus for IVR (Five9), CRM or order management lookup tools, viewing tracking information (Fedex, UPS, Freight) and using loyalty and gift card platforms A love for sports and building strong communities, with a knack for sharing that passion with others Think fast on your feet and doesn't get overwhelmed when thrown a curve ball Stellar communication skills that score big points in problem-solving Tech-savvy skills to navigate our systems and slam-dunk service every time Flexibility to adapt to different situations and play as a team player If Bilingual - could be called up to speak to our Spanish speaking Athletes Train like a champion! CSC as needed to support department initiatives. Willingness to work one weekend day a week (i.e., 4 weekdays, 1 weekend day) as well as some holidays, in order to support our peak business. #LI-SL1 VIRTUAL REQUIREMENTS: At DICK'S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone! Targeted Pay Range: $35,400.00 - $53,300.00. This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits. Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com. ACHIEVING SUCCESS AT DICK'S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall
  • it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can't wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK'S Sporting Goods - a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.

Compensation

  • $35,400.00 - $53,300.00.
  • This is part of a competitive total rewards package that could include other components such as: incentive, equity and benefits.
  • Individual pay is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations.
  • We review all teammate pay regularly to ensure competitive and equitable pay.DICK'S Sporting Goods complies with all state paid leave requirements.

Benefits

  • We also offer a generous suite of benefits.
  • That means learning, growing, advancing and exploring new experiences.

Company info

  • At DICK'S Sporting Goods, we believe in how positively sports can change lives.
  • On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams.
  • We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.
  • If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!
  • Partner with Athletes (customers) over the phone or via chat to address questions and concerns.
  • Available shifts include: 10:00 AM to 7:00 PM ET 12:00 PM to 9:00 PM ET 3:15 PM to 12:15 AM ET Job duties and responsibilities: Partner with Athletes (customers) over the phone or via chat to address questions and concerns.
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This listing is sourced directly from Dick's Sporting Goods's careers page and normalized into a canonical job model.