Cardless
Program Manager, Bank Partnerships
San Francisco ยท Senior
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About the role
- This is a hands-on, individual-contributor role with no direct reports.
- You sit on the Compliance team and report to our Chief Compliance Officer.
Responsibilities
- Own the day-to-day relationship with our issuing bank partners as their primary point of contact for program status, open items, approvals, and escalations.
- Personally write the documents our partners read: status packages, launch trackers with real dates behind them, diligence responses, and partner correspondence. You author the judgment in them, not just the formatting.
- Communicate risks and timeline changes to bank partners accurately and early, and commit only to dates the delivery team has agreed to.
- Run new program launches end to end: kickoff, the requirements and approvals checklist, partner-facing materials, legal and compliance milestones, and the launch timeline, coordinating Compliance, Legal, Product, Engineering, and Operations so each item arrives at the bank complete.
- Build and run the governance cadence with each partner (recurring check-ins, steering committees, quarterly reviews) and maintain the obligations tracker for each bank agreement, keeping internal owners to their dates.
- Translate internal workstreams into clear, partner-ready updates, prepare our team for partner meetings, and identify friction on rewards, payments, disputes, and other program mechanics early, routing it to the right owner with a proposed answer.
- Support due diligence and onboarding for new bank and brand partners, and examination and audit requests that come through our bank partners, and use AI and automation tooling to keep trackers, status packages, and checklists current.
- Demonstrated ability to manage complex, multi-stakeholder relationships where technical, legal, and business considerations all have to be balanced, working cross-functionally with compliance, legal, product, and engineering.
- Comfort operating in ambiguity, building process where none exists yet, and using data and AI tools to work more efficiently.
- Cardless is building the infrastructure for the world's best companies to design, build, and launch financial products.
Requirements
- 10+ years in program management, partnerships, or account management at a bank, fintech, payments company, or other regulated financial services company.
- You have personally sat across from a bank or a regulator as the person responsible for a program, a deliverable, or a response.
- Experience with card issuing, co-branded credit card programs, or working directly with issuing or sponsor banks, from either side of the relationship.
- Familiarity with the regulatory considerations that shape bank and fintech partnerships: third-party risk management, program governance, and what an examination asks of a service provider.
- Experience launching a new financial product from contract signing through go-live, or a technical program management background.
- If you are looking for a quiet role with settled processes, this is not the seat.
- You have delivered difficult news to a counterparty early because you understood that late news costs more than early news.
Compensation
- This role has an annual starting salary range of $150,000 to $200,000 plus equity and benefits (see below).
- Actual compensation is influenced by a wide array of factors including but not limited to skills, experience, and specific work location.
Benefits
- We're proud to offer our team excellent benefits:
- ๐ธ Meaningful Start-up equity
- ๐ฅ 100% health, vision & dental primary coverage
- โ 75% health, vision & dental dependent coverage
- ๐ $250/month Commuter benefit
- ๐ถ Parental leave
- ๐ด Flexible PTO with a minimum of 15 days off per year
Company info
- We're looking for kind, humble people with high standards and low egos.
- WHAT WE'RE LOOKING FOR - 10+ years in program management, partnerships, or account management at a bank, fintech, payments company, or other regulated financial services company.
- We're looking for someone who's genuinely excited to be there alongside the team.
- This is a requirement, not a preference: experience outside financial services does not qualify on its own.
Visa & Work Authorization
- Experience with card issuing, co-branded credit card programs, or working directly with issuing or sponsor banks, from either side of the relationship
This listing is sourced directly from Cardless's careers page and normalized into a canonical job model.