Outerspace

Client Operations Manager

Carlstadt, NJ

Sponsorship not specified$75k-$85kDetected 54 days ago

Account ManagementOutbound SalesForecastingExcelSupply ChainLogisticsCommunicationPublic Speaking

About the role

The Client Operations Manager (COM) serves as the primary operational liaison for a portfolio of DTC brands.
You'll ensure day-to-day fulfillment operations run smoothly, SLAs are met, communication stays clear, and that clients feel supported and informed.
This role is equal parts relationship management, operational oversight, and analytical problem solving.

Serve as the main point of contact for assigned brands, providing daily support across inbound, outbound, routing, inventory, and kitting workflows.
Lead weekly performance calls, reporting reviews, forecasting alignment, and launch planning with clients.
Review daily forecasts, order aging, mis-ship trends, and capacity constraints to drive proactive planning.
Create and maintain brand SOPs, routing guides, special projects, and packaging workflows.
Build and present reporting on order trends, SLA adherence, mis-ships, forecast accuracy, and operational throughput.
Strategic Projects & Peak Season Support
Support client onboarding, launches, large seasonal drops, and BFCM readiness.

3-5+ years of experience in eCommerce operations, logistics, supply chain, account management, or 3PL client success.
Strong understanding of DTC fulfillment, routing, inventory workflows, or wholesale distribution.
Proficiency with Excel/Google Sheets
comfort interpreting and presenting data.
Assist with planning and labor alignment during peak season (some weekend support during Q4 may be required).

As we continue to grow, we're looking for a Client Operations Manager who thrives in a fast-paced, data-driven environment and is passionate about building strong, trust-based client partnerships.

This listing is sourced directly from Outerspace's careers page and normalized into a canonical job model.