Roofstock

Field Dispatcher

Dallas, Texas, United States

No sponsorshipDetected 55 days ago

Vendor ManagementCommunicationProblem SolvingOrganizational Skills

About the role

As a Field Dispatcher at Mynd, you will serve as the project coordinator for all scheduling of our on-the-ground resources: In-House Technicians and Portfolio Associates.
You will coordinate all aspects of our property management, including inspections and repairs, and ensure all stakeholders are kept abreast of completion timelines.
We will empower you to be the mastermind behind our ground game by training you on our proprietary software and teaching you the ins and outs of the property management and repairs and maintenance business.

Manage the end-to-end lifecycle of work orders, home inspections, and property management tasks
Provide excellent support at all times to our In-House Technicians, proactively provide necessary context, stay available to work through any challenges our team encounters, and follow up on any failed trips.
Manage all electronic record keeping as it relates to field activities, including internal communication, resident damages, and any other needed information.
Partner cross-functionally with Property Management, Maintenance, and Operations to prioritize work, surface capacity constraints, and align on resolutions
Contribute to continuous improvement: document new exception types and resolution paths and recommend AI workflow refinements based on observed failure patterns.
Manage the end-to-end lifecycle of work orders, home inspections, and property management tasks; coordinate with residents and In-House Technicians, verify completion, and submit for approval.
Partner cross-functionally with Property Management, Maintenance, and Operations to prioritize work, surface capacity constraints, and align on resolutions; bring data and context to every conversation and follow through on commitments.
We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.
Bachelor's degree or an equivalent combination of education and experience is preferred.
Strong analytical mindset: comfortable reading operational data, identifying trends, and translating numbers into clear, actionable insights for a stakeholder audience.
Proactive by default. Anticipates issues, surfaces them early with supporting context, and comes prepared with proposed solutions rather than waiting to be directed.
Meticulous attention to detail, strong organizational skills, and the ability to manage multiple open escalations simultaneously without losing track of priority or deadlines.
Can effectively work independently and as a member of various teams and committees.
Location

Previous experience in property management, field operations, vendor management, and/or dispatch coordination preferred, particularly in a metrics-driven or SLA-accountable environment.
Exceptional written and verbal communication skills
ability to produce clear, complete internal escalation notes, cross-functional updates, and performance summaries without excessive follow-up.
Proactive by default.
Anticipates issues, surfaces them early with supporting context, and comes prepared with proposed solutions rather than waiting to be directed.
Ability to make sound, confident decisions with incomplete information in time-sensitive situations.
Technical proficiency, including Google Applications, and Team Communication Platforms (Slack/Zoom)
comfort navigating property management or work order platforms preferred.

Our compensation reflects several US geographic markets.
The base pay for this position represents the expected salary for this position.
Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.
Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to make real estate investing radically accessible, cost effective, and simple.
Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors).

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

This listing is sourced directly from Roofstock's careers page and normalized into a canonical job model.