Wellstar

Patient Access Specialist I

Wellstar West Georgia Medical Center

Sponsorship not specifiedDetected 5 days ago

RecruitingCustomer SupportEpicLeadershipCommunicationProblem SolvingCritical ThinkingMicrosoft Office

About the role

This job is typically the first point of contact and must ensure a pleasant experience for patients and visitors.
Obtains all necessary customer consents/attestations.
Coordinates the collection of all estimated patient liabilities, including co-payments and unmet deductibles.

Documents thorough explanatory notes on patient accounts, concerning any non-routine circumstances, clarifying special billing processes.
Maintains confidentiality of patient information, in accordance with WHS policy and HIPPA regulations.
Maintains courteous and cooperative working relationships with WHS management, patients, physicians, other professional contacts, and the general public.
Valuing patients and family members as partners in their care.
Completes financial evaluation forms to document guarantors' income, expenses, assets and liabilities.
Documents concise and understandable notes regarding all self-pay account collection activity, as well as each patient or guarantor interaction.
Documents all efforts to collect patient account balances, other self-pay collection activities and referrals to Medicaid.

Interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts.
Obtains all necessary signatures and is knowledgeable regarding any special forms that may be required by the patient's third party payer.
Maintains a working knowledge of available information system capabilities and performs all system applications that are required.
Consistently demonstrates the ability to organize work, recognizes and establishes appropriate work priorities, and completes work in a productive manner, without creating backlogs.
Maintains proficiency in data entry skills.

Computer/data entry experience.
Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
Effective problem solving and critical thinking skills.
Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred.
Epic experience preferred.
Deliver world-class healthcare to every person, every time.

Embracing the idea that we are all owners of our health system.
Identifies those patients without adequate insurance coverage.
Maintains a list of health care financial assistance programs and the eligibility requirements for each program.

to enhance the health and well-being of every person we serve.
We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
OUR VISION: Deliver world-class healthcare to every person, every time.
OUR VALUES: We serve with compassion We pursue excellence We honor every voice Culture of Excellence Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care.
Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality.
Featured on the FORTUNE "100 Best Companies to Work For" list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.

This listing is sourced directly from Wellstar's careers page and normalized into a canonical job model.